Support Engineer

BAE Systems; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Support Engineer to join their dynamic team in London. This role involves diagnosing and resolving issues across infrastructure, code, networking, and databases, making a significant impact on critical national applications. The ideal candidate will have strong skills in various technologies, including Oracle DB, Docker, and SQL, and will thrive in a collaborative environment. With opportunities for professional growth and a focus on flexibility, this position offers a chance to contribute to national security while enjoying a range of benefits, including a competitive pension and employee share plan.

Benefits

Competitive pension

Employee share plan

Flexible health benefits

Private health

Discounts

Potential annual incentives

Qualifications

• Experience in 2nd and 3rd line support and incident management.
• Knowledge of application design and development is essential.

Responsibilities

• Provide 2nd and 3rd line support for various systems.
• Manage incidents and ensure high availability of applications.

Skills

Oracle DB

Powershell

SQL

Docker (with Docker Swarm)

Elastic Stack

Typescript/React/Node

Go

Prometheus/Grafana

ESRI Maps

Ansible

Windows & Linux

Jenkins

Job description

Join to apply for the Support Engineer role at BAE Systems.

Location: London, UK

BAE Systems Digital Intelligence is home to 4,500 digital, cyber, and intelligence experts. We collaborate across 10 countries to analyze complex data, supporting governments, armed forces, and businesses to gain digital advantages in demanding environments.

Job Title: Support Engineer

Grade: GG09-GG10

Referral Bonus: £5000

What You’ll Be Doing

The Support Engineer is the first point of contact for diagnosing and resolving issues across infrastructure, code, networking, and databases, with sufficient knowledge to fault find and identify root causes.

Core Responsibilities

• 2nd and 3rd line support
• Incident management
• Application design and development
• Site reliability including observability, alerting, high-availability, and self-healing systems
• Database administration
• Infrastructure provisioning
• Process automation
• Responding to change requests

Skills & Experience

• Oracle DB
• Powershell
• SQL
• Docker (with Docker Swarm)
• Elastic Stack
• Typescript/React/Node
• Go
• Prometheus/Grafana
• ESRI Maps
• Ansible
• Windows & Linux
• Jenkins

Automation Skills

Key automation skills include:

• Continuous Integration
• Continuous Deployment
• Configuration Management

The Team

Working on-site supporting critical national applications and networks, with opportunities to develop new solutions and make a real impact. The team has a trusted relationship with the client, located near the Queen Elizabeth Olympic Park.

Ways of Working

• On-site presence in Stratford five days a week, with occasional remote work
• SC clearance required, with willingness to undergo MOD DV clearance
• Combines coding, scripting, and process reengineering skills with strong teamwork and communication

Benefits

Competitive pension, employee share plan, flexible health, wellbeing benefits, private health, discounts, and potential annual incentives.

Why BAE Systems?

An inclusive culture valuing diversity, integrity, and merit. We welcome candidates from all backgrounds, including underrepresented groups. We accommodate disabilities and health conditions during recruitment processes.

Many roles require security clearance, with some needing extensive UK residency for vetting.

Life at BAE Systems Digital Intelligence

Embracing hybrid working, promoting flexibility, collaboration, and inclusion. We foster a culture where diverse perspectives and skills lead to excellence.

Division Overview: Government

Leading in cyber defense, protecting critical national infrastructure and networks, ensuring national security.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Information Technology
• Industry: Defense and Space Manufacturing