Duty Manager - Starbucks

SSP; City of Edinburgh; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Discounted meal and parking on shifts

Employee Discounts

Friends and Family Discount App

Training and development programs

Fast-paced, rewarding role

Job summary

SSP is seeking a Duty Manager at Edinburgh Airport to lead hospitality teams across busy shifts, including overnights. You’ll be responsible for opening, closing, and daily operations while delivering excellent service in a fast-paced environment.

The ideal candidate will have 5 years of references, a clean Criminal Record, and be 18+ to handle and sell alcohol. You’ll inspire staff, resolve issues on the fly, and drive customer satisfaction every shift.

Qualifications

• 5 years of references required.
• Criminal Record Check required.
• Must be 18+ to perform certain tasks and sell alcohol.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts and maintain high energy.
• Be the go-to person for customer and team queries.

Skills

Team leadership

Customer service

People management

Job description

DUTY MANAGER - STARBUCKS, EDINBURGH AIRPORT

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.25 per hour.

Shift Pattern: Full-Time (37.5 hrs). Shifts between 2:30am and midnight.Working flexiblyacross weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Managerrole, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and sell alcohol.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a teamin busy Hospitality or Retail is ideal!!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted meal and parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

Expected Salary (this is not sent to the employer)