Duty Manager - Starbucks

SSP UK & Ireland; Birmingham; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Discounted meal and parking on shifts

Employee discounts

Friends and family discount app

Award-winning training and development

Health & wellbeing support

Job summary

SSP UK & Ireland at Birmingham Airport, Starbucks, is seeking a Duty Manager on a fixed-term contract until mid January 2027. The role is full-time (35 hours) with a base pay rate of £14.25 per hour, plus £1.50 extra for hours between midnight and 6am, bringing the rate to £15.75 per hour.

Hours are 2am to 11pm, with flexibility across weekdays, weekends and holidays. You will lead a busy team, deliver great service, and act as the go-to person for customer and team queries.

Qualifications

• 5 years of references and a Criminal Record Check required.
• Applicants must be 18 years of age or over for certain tasks.
• Previous experience leading a team in busy Hospitality or Retail is necessary.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is necessary.

Skills

People leadership

Customer service

Shift management

Job description

DUTY MANAGER – BIRMINGHAM AIRPORT, STARBUCKS

Fixed term contract until mid January 2027!

Pay Rate: £14.25 per hour + an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.75 per hour.

We have Full Time (35hrs) roles available.

Hours of operation are 2am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and a Criminal Record Check required.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is necessary.

As a Duty Manager We Will Offer You

• Discounted Meal and parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.