Duty Manager - Starbucks

Ssp; Birmingham; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Discounted meals and parking on shifts

Employee discounts

Friends and Family Discount App

Award-winning training and development

Job summary

SSP is hiring a Duty Manager in Birmingham Airport on a fixed-term contract until mid January 2027. The role offers a base pay of £14.25 per hour, with a night shift incentive bringing it to £15.75 per hour for hours between midnight and 6 AM, and 35-hour full-time positions.

Hours are 2am to 11pm across weekdays, weekends, and holidays, in a fast-paced hospitality setting. You will lead a busy team, open and close daily operations, and deliver outstanding service across partner brands, ensuring

Qualifications

• 5 years of references and a Criminal Record Check required.
• Applicants must be 18 years of age or over to perform certain tasks or work on certain shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Skills

Leadership

Team management

Customer service

Job description

DUTY MANAGER – BIRMINGHAM AIRPORT, STARBUCKS

Fixed term contract until mid January 2027!

Pay Rate: £14.25 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.75 per hour.

We have Full Time (35 hrs) roles available.

Hours of operation are 2am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and a Criminal Record Check required.
• Due to some responsibilities within the Duty Managerrole, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is necessary.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.