Duty Manager Scotland

Platinum Recruitment Consultancy Ltd; Aberfeldy; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Resort discounts

Holiday entitlement

EAP (Employee Assistance Program)

Free parking

Referral programme

Training & development

Job summary

Platinum Recruitment Consultancy Ltd in Aberfeldy, Scotland, is seeking a Duty Manager to support the Resort Manager and oversee front office and guest experiences. The role offers development opportunities within a welcoming hospitality environment.

You will supervise reception, coordinate room allocations, and lead onboarding while ensuring safety, cleanliness, and top service standards. Training in various hospitality disciplines is provided.

Qualifications

• Previous Duty Manager or Front Office leadership experience.
• Experience in recruitment, onboarding & training of new team members.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Professional approach with guests.
• Ability to manage competing priorities in a busy hospitality environment.

Responsibilities

• As a Duty Manager, you’ll report to the Resort Manager and support the smooth running of the resort, with a strong focus on Front Office, Back Office and overall guest experience.
• Support the Resort Manager with the daily operation of the property
• Supervise the Reception operation and monitor service standards
• Support with team on-boarding, inductions and ongoing development
• Coordinate room allocations and accommodation operations
• Carry out room inspections to ensure high standards of cleanliness, safety and presentation
• Respond to and resolve guest, member and owner queries professionally
• Handle operational issues and ensure a positive guest experience
• Support Meet the Manager sessions and build strong relationships with guests and owners
• Maintain accurate operational records and documentation
• Liaise with other departments to ensure the smooth running of the hotel
• Complete all required company training and compliance courses

Skills

Front Office experience

Duty Manager experience

Guest experience

Team onboarding

Customer service

Multi-tasking

Job description

Duty Manager Scotland – £31,900 | Permanent | Aberfeldy

Ready to take the next step in your Front Office or Hotel career? This is a very exciting and unique opportunity to join a beautiful resort in the Scottish Highlands in Aberfeldy, as a Duty Manager, supporting the Resort Manager and playing a key role in the day-to-day running of the property.

With a varied role, supporting the front office operations, guest experience and team support, this is a fantastic opportunity for an experienced Duty Manager looking for career development within a welcoming hospitality environment.

What’s in it for you?

• £31,900 per annum
• 40 hours per week | Full-time, permanent
• Opportunity to work across the UK providing holiday and sickness cover
• Resort privilege programme and employee discounts
• Generous holiday entitlement
• Employee Assistance Programme (EAP)
• Free parking
• Referral programme
• Excellent training and development opportunities
• Training in Pool Plant, Emergency Pool Responder, Fire Training, First Aid, Environmental Management, Inspired Hospitality and Train the Trainer

Key Responsibilities

As a Duty Manager, you’ll report to the Resort Manager and support the smooth running of the resort, with a strong focus on Front Office, Back Office and overall guest experience.

• Support the Resort Manager with the daily operation of the property
• Supervise the Reception operation and monitor service standards
• Support with team on-boarding, inductions and ongoing development
• Coordinate room allocations and accommodation operations
• Carry out room inspections to ensure high standards of cleanliness, safety and presentation
• Respond to and resolve guest, member and owner queries professionally
• Handle operational issues and ensure a positive guest experience
• Support Meet the Manager sessions and build strong relationships with guests and owners
• Maintain accurate operational records and documentation
• Liaise with other departments to ensure the smooth running of the hotel
• Complete all required company training and compliance courses

What we’re looking for

We’re looking for a confident hospitality professional with previous Duty Manager, Front Office experience who enjoys taking responsibility and delivering excellent service.

• Previous hotel experience in a Duty Manager, Front Office Supervisor or Reception Supervisor position
• Experience in recruitment, onboarding & training of new team members
• Strong customer service and communication skills
• Excellent organisation and attention to detail
• A confident and professional approach when dealing with guests
• The ability to manage competing priorities in a busy hospitality environment
• A genuine passion for delivering high service standards

If you’re ready to take your next step as a Duty Manager in Aberfeldy, Scotland, this is a fantastic opportunity to develop your Front Office and hospitality experience while working alongside an experienced Resort Manager.

Job Number │ 49043S/INDFOH

Location │ Aberfeldy

Role │ Duty Manager Scotland

Please note that this role is not in Windermere.