Resort Duty Manager: Front Office & Guest Experience

Platinum Recruitment Consultancy Ltd; Aberfeldy; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Resort discounts

Holiday entitlement

EAP (Employee Assistance Program)

Free parking

Referral programme

Training & development

Job summary

Platinum Recruitment Consultancy Ltd in Aberfeldy, Scotland, is seeking a Duty Manager to support the Resort Manager and oversee front office and guest experiences. The role offers development opportunities within a welcoming hospitality environment.

You will supervise reception, coordinate room allocations, and lead onboarding while ensuring safety, cleanliness, and top service standards. Training in various hospitality disciplines is provided.

Qualifications

• Previous Duty Manager or Front Office leadership experience.
• Experience in recruitment, onboarding & training of new team members.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Professional approach with guests.
• Ability to manage competing priorities in a busy hospitality environment.

Responsibilities

• As a Duty Manager, you’ll report to the Resort Manager and support the smooth running of the resort, with a strong focus on Front Office, Back Office and overall guest experience.
• Support the Resort Manager with the daily operation of the property
• Supervise the Reception operation and monitor service standards
• Support with team on-boarding, inductions and ongoing development
• Coordinate room allocations and accommodation operations
• Carry out room inspections to ensure high standards of cleanliness, safety and presentation
• Respond to and resolve guest, member and owner queries professionally
• Handle operational issues and ensure a positive guest experience
• Support Meet the Manager sessions and build strong relationships with guests and owners
• Maintain accurate operational records and documentation
• Liaise with other departments to ensure the smooth running of the hotel
• Complete all required company training and compliance courses

Skills

Front Office experience

Duty Manager experience

Guest experience

Team onboarding

Customer service

Multi-tasking

Job description

Platinum Recruitment Consultancy Ltd in Aberfeldy, Scotland, is seeking a Duty Manager to support the Resort Manager and oversee front office and guest experiences. The role offers development opportunities within a welcoming hospitality environment.

You will supervise reception, coordinate room allocations, and lead onboarding while ensuring safety, cleanliness, and top service standards. Training in various hospitality disciplines is provided.