Duty Manager (Outdoor Facilities) - Internal, Uecs

University of Essex; Colchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

University of Essex is seeking a Duty Manager for the Outdoor facilities at Essex Sport on the Colchester campus. You will lead the day-to-day operation, supervise staff and respond to customer enquiries to ensure a safe and high-quality service across all outdoor venues.

You will train staff, monitor facility standards, coordinate contractors and assist with events and activities. Collaboration with students, clubs and university teams is essential to maintain high standards and continuously

Qualifications

• Experience leading teams in busy sport or leisure environments.
• Strong communication and interpersonal skills with staff, students and clubs.
• Ability to manage multiple workstreams and make decisions on shift.

Responsibilities

• Oversee day-to-day operation of Essex Sport facilities to ensure safety, efficiency and high-quality service.
• Support training and development of staff; monitor equipment and facility standards.
• Coordinate contractors and assist with events, programmes and activities.
• Collaborate with colleagues, sports clubs and university teams to maintain high standards and improve customer experience.

Skills

Leadership

Communication

Customer service

Health & safety

Education

First Aid at Work

Job description

*** Internal Applicants Only ***

Department - Essex Sport

We're a university where curiosity prevails and were exploring new ways of thinking and pushing boundaries, isn't just encouraged, it's expected.

Set in Wivenhoe Park, 200 acres of award-winning parkland, the University of Essex Colchester campus contains an extensive offer of sports facilities providing opportunities for students, staff and the wider community to participate in sport and physical activity.

Facilities include the Essex Sport Arena, a 1,600-seat spectator venue, opened in 2018 and host to events such as professional netball and basketball matches, as well as a huge variety of community activities and events. The Essex Sport Gym has around 6,000 student, staff and public members and boasts industry leading equipment and online customer engagement platforms. Outdoors one of the largest tennis domes of its type in the country, and synthetic and natural turf pitches accommodate a wide range of sports. Our staff are committed to, and passionate about improving people's lives through sport and physical activity.

Duties of the Role

Duty Manager (Outdoor facilities) will take responsibility for the day-to-day operation of Essex Sport facilities, leading and supporting staff to ensure a safe, efficient and high-quality service. You will oversee facility standards, respond to customer enquiries and operational issues, manage incidents and emergencies, and ensure that health and safety procedures, risk assessments and operational processes are consistently followed.

You will support the training and development of staff, monitor facility and equipment standards, coordinate contractors and assist with the delivery of events, programmes and activities. You will also work closely with colleagues, sports clubs and other University teams to maintain high standards across Essex Sport and identify opportunities to improve the service and overall customer experience.

Skills and qualifications required

We are looking for an experienced and confident individual with strong leadership, communication and customer service skills. You will be able to lead and motivate a team, manage multiple workstreams and take ownership of operational issues. You should be comfortable working in a busy sport and leisure environment, building positive relationships with students, staff, sports clubs and other stakeholders. A good understanding of health and safety and the ability to make effective decisions while leading the facility on shift are essential.

You should have relevant experience within sport, leisure or facilities management, planning and delivering large scale events ideally at Duty Manager or supervisory level, together with a good standard of literacy, numeracy and IT skills. A relevant sport, leisure or management qualification is desirable, alongside a First Aid at Work qualification or a willingness to obtain this. Most importantly, you will be committed to providing a safe, inclusive and high-quality service that supports the values and standards of Essex Sport.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

To support this commitment we have our , a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based , which hosts regular services, meetings and events organised by our chaplains and faith representatives.