Duty Manager, Malmaison,

Hotel Du Vin; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector seeks a Duty Manager for their bustling hotel in Manchester. The role involves managing multiple departments, driving customer service excellence, and providing leadership to teams. Opportunities for career progression are available, with training programs to support development.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off meals in Brasseries and Bistros

Fully funded Apprenticeship programmes

Cycle to work scheme

Healthcare Cash Plans

Employee Assistance Programme

Complimentary stays on work anniversaries

Qualifications

• Previous management experience in hospitality necessary.
• Experience in dealing with customer complaints and guest relations.
• Interest in local trends and ability to manage multiple departments.

Responsibilities

• Assist in the smooth running of all customer-facing departments.
• Manage the breakfast team and handle busy check-out periods.
• Check bedrooms with Housekeeping Manager.

Skills

Customer service

Leadership

Time management

Education

Experience in Food & Beverage Department

Experience in Guest Relations

Job description

Duty Manager, MalmaisonRate of Pay / HoursType of ContractLocationSet Shifts, CompetitiveSalary, Career DevelopmentWorking across multiple departments this Duty Manager role gives you the chance to work as part of the F&B and Front Office teams in our bustling hotel.You will be a hands on manager with experienceof working within a busy Food & Beverage Department. You will be looking for a role that will allow you to continue your development from Junior HoD to a Senior HoD role.As Duty Manager within Malmaison you will be assisting in the smooth running of all Customer facing departments - from working alongside the breakfast team, dealing with a busy check out period through to checking bedrooms with the Housekeeping Manger.Experiencein Guest Relations would be advantageous as would an interest in what is trending in the local area around the hotel.If you are successful in your application of Duty Manager you could be expected to progress to a Head of Department role looking after a single department and then onto a DGM role within Malmaison or Hotel Du Vin.We have a number of training courses that will assist you in your development and some fantastic benefits and rewards waiting for you.Click Apply now to start the conversation.

Interested?? Click Apply NowIn addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeshipprogrammes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work withWagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offercomplimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
• We are a proud sponsor ofThe Brain Charity,helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme– free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

• Frasers Hospitality, Malmaison & Hotel Du Vin arean equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.