Front Office Duty Manager (F/M/X)

Accor Hotels; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join Accor Hotels at Cooinda Lodge Kakadu, where you'll enhance guest experiences while leading a dedicated team. This role demands guest service excellence and operational expertise in a vibrant environment, empowering leaders and defining success in the hospitality sector. The lodge, located in a stunning national park, offers enticing benefits, including accommodation and meals on-site.

Benefits

Staff accommodation

Meals on-site

Qualifications

• 1–2 years experience in a similar role.
• Strong knowledge of Opera PMS and cash handling.
• Proven ability to mentor and inspire teams.

Responsibilities

• Provide professional, friendly, and personalized service to guests.
• Handle reservations, calls, and night audit tasks.
• Collaborate with colleagues to meet departmental goals.

Skills

Guest service excellence

Teamwork

Sales and promotions

Leadership

Communication

Tools

Opera PMS

Cash handling procedures

Respax

Job description

Company Description

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Managed by Accor in partnership with the Gagudju Association, it offers guests a gateway to explore the UNESCO World Heritage-listed park. The lodge provides a variety of accommodations, including lodge rooms, eco-tents, and camping sites, along with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre

Job Description

• Guest service excellence: Provide professional, friendly, and personalized service throughout the guest journey—check-in, stay, and check-out—ensuring high levels of satisfaction and effectively resolving any issues or complaints.

• Operational and administrative duties: Accurately handle reservations, incoming calls, messages, and night audit tasks in accordance with hotel policies and procedures.

• Sales and promotions: Actively promote hotel services, special offers, and loyalty programs (ALL), ensuring promotional materials are current and visible to maximize revenue opportunities.

• Teamwork and brand standards: Collaborate with colleagues in a respectful and inclusive manner while embodying Accor values and supporting departmental goals through clear communication and shared responsibility.

• Management and leadership:Provide inspirational leadership by embodying Accor values, empowering and developing team members, fostering a culture of innovation and collaboration, and ensuring the recruitment and retention of top talent.

Qualifications

• Experience & Technical skills: 1–2 years in a similar role, with strong knowledge of Opera PMS and cash handling procedures; experience with Respax and working in remote Indigenous communities is an asset.

• Leadership & Communication: Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.

• Operational & Strategic mindset: Passion for hotel operations with the ability to think strategically, adapt to change, and stay current with industry trends

Additional Information

Cooinda Lodge Kakadu,Hotel Franchised, offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park.