Duty Manager

Dalata Hotel Group; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

Dalata Hotel Group seeks a Duty Manager who will lead hotel operations in Manchester. With a focus on nurturing talent and improving guest experiences, you'll oversee daily operations, manage staff, and contribute to the strategic direction of the hotel. Ideal candidates are experienced leaders passionate about hospitality and eager to drive team success. Benefits include development opportunities, performance-related bonuses, and competitive rates on hotel stays.

Benefits

Development Opportunities through Dalata Academy

50% Off F&B in all properties

Employee Assistance Programme

Free employee meals on duty

Cycle to Work Scheme/Transport Schemes

Extra AL days for each year worked

Qualifications

• Strong desire to progress and develop your career in hotels.
• Proven ability to develop talented employees.
• Standards Driven; particularly in Food & Beverage & Front of House.

Responsibilities

• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Coach and train new employees to ensure everyone feels confident in their new roles.

Skills

Leadership

Communication

Problem solving

Operational knowledge

Education

3-4 years experience in a similar role

Job description

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Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great leadership is at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team, contribute to the strategy of this hotel and drive the business to ensure it reaches its potential. You will lead and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits

• Development Opportunities through our Dalata Academy to support your career journey
• SAYE (Save As You Earn Scheme)
• Pension access (Ask your HR Manager for local pension information) performance-related bonus plan
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off the Friends & Family rate
• Free employee meals on duty
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Staff Appreciation Initiatives, fun team-building activities and regular charity events
  
  

Your Key Duties And Responsibilities

• Predominately supporting the Food & Beverage and Front of House department
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.
  
  

Requirements

• 3-4 years experience in a similar role
• Standards Driven; particularly in Food & Beverage & Front of House
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business
  
  

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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