Duty Manager: Lead Frontline Teams & Guests (Permanent)

Whitbread PLC; Sittingbourne; Hybrid; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Guaranteed hours

Training provided

Whitbread Benefits Card

Employee discounts

Job summary

Whitbread PLC is seeking a Hotel Duty Manager for Premier Inn in Sittingbourne. You’ll lead shifts across the hotel, work with reception, housekeeping and the restaurant to ensure guest satisfaction and smooth operations.

You’ll coach teammates, help guests with queries, and resolve issues quickly to maintain high service standards. This permanent role offers guaranteed hours, full training, and a clear path to future progression within the Whitbread hotel family.

Qualifications

• Experience leading people in busy customer-facing environments.
• Able to make decisions and stay calm under pressure.
• Willing to learn hotel operations.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Coach team members throughout the day.
• Assist guests with questions and resolve issues quickly.
• Support multiple teams from reception to the restaurant.
• Identify and address issues early to keep operations smooth.
• Help keep guests safe and the hotel running as it should.
• Collaborate with the Hotel Manager and leadership team.

Skills

Lead shifts

Coaching

Guest service

Problem solving

Decision making

Calm under pressure

Tools

Hotel operations

Job description

Whitbread PLC is seeking a Hotel Duty Manager for Premier Inn in Sittingbourne. You’ll lead shifts across the hotel, work with reception, housekeeping and the restaurant to ensure guest satisfaction and smooth operations.

You’ll coach teammates, help guests with queries, and resolve issues quickly to maintain high service standards. This permanent role offers guaranteed hours, full training, and a clear path to future progression within the Whitbread hotel family.