Duty Manager: Lead Retail Team (Flexible Hours)

University of Sussex Students' Union; England; Remote; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Enhanced time off: extra six days + 20

Staff socials & events

Learning & development opportunities

Employee assistance programme

Job summary

University of Sussex Students' Union is seeking a Duty Manager to lead the retail team at Falmer House and the Co-op shop. You will play a key role in keeping the shop running smoothly while supporting your team and maintaining high service standards.

The role involves 12–15 hours per week during term time with variable shifts, including days, evenings, and weekends. Prior CSA experience within the Union Shop or Co-op is preferred, and internal promotion is encouraged.

Qualifications

• Experience leading teams in a busy retail/union shop environment.
• Proven ability to organise and prioritise tasks.
• Strong customer service focus with attention to detail.

Responsibilities

• Lead and support shift teams to ensure smooth operation of the shop.
• Oversee day-to-day duties, ensuring staffing and tasks are allocated effectively.
• Adapt to a fast-paced environment and cover shifts as required.

Skills

Leadership

Team supervision

Customer service

Organizational skills

Job description

University of Sussex Students' Union is seeking a Duty Manager to lead the retail team at Falmer House and the Co-op shop. You will play a key role in keeping the shop running smoothly while supporting your team and maintaining high service standards.

The role involves 12–15 hours per week during term time with variable shifts, including days, evenings, and weekends. Prior CSA experience within the Union Shop or Co-op is preferred, and internal promotion is encouraged.