Retail Duty Manager

Kent Students' Union; Canterbury; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent holidays

Descripción de la vacante

Kent Students’ Union is recruiting a Retail Duty Manager for its Coop Franchise store on the Plaza. The role requires leading a team, managing stock and cash, and ensuring customer satisfaction in a busy retail environment.

The successful candidate will have experience in a fast-paced, customer-focused operation, work well in a team or independently, and be able to deliver high standards of service across a seven-day rota. Full-time role with extensive holiday provisions.

Formación

• Experience in a busy commercial and customer-focused organisation.
• Proven ability to manage teams to deliver outstanding customer service.
• Experience in a retail/food-to-go environment is desirable.

Responsabilidades

• Oversee Coop Franchise store operations on the Plaza.
• Motivate and manage staff, stock, cash, health and safety.
• Ensure security of building and its contents.

Conocimientos

Customer service

Team leadership

Retail operations

Cash handling

Herramientas

Cash handling systems

Descripción del empleo

35 hours per week worked over 7 day shift pattern

£28, 013 per annum

Excellent holidays including additional leave over Christmas and New Year

The role of Retail Duty Manager is a key role within our busy Retail Department. The post holder will be responsible for the provision of excellent customer service in our Coop Franchise store on the Plaza, motivating staff, managing the shop floor, stock and cash control, health and safety of staff, customers, and the security of the building and its contents.

The postholder will be a self-motivated, highly driven and flexible individual, who works well in a team or on their own. They will have experience of working in a busy commercial and customer-focused organisation and will have excellent communication skills. They will be highly competent in managing teams of staff to achieve outstanding customer service and ideally will have experience of working in a commercial operation. They will be an effective manager and leader and will be positive, confident and resourceful.

Kent Students’ Unions Coop are a Franchise which means all the profits go straight back into Student Services such as Campus Pantry, Advice Centre, Student Activities etc We provide all that you would expect from a Retail convenience store on your campus from 7am until midnight, 7 days a week instore and online through Deliveroo, Uber Eats and Just Eats This includes breakfast, lunch and evening meal options, an extensive range of international products, daily groceries, fresh Fruit & Vegetables, Household and Health & Beauty items as well as Hot food and Bakery products, freshly baked on the premises daily from our top selling instore bakery.

We also provide employment for over 65 student staff, with shifts planned round their studies and excellent training with transferrable skills In addition to this the Retail Department have Kent Clothing for all University of Kent Merchandise and Clothing.

Please only apply for this role if you have the relevant experience. As this is a Full-time role it would not be suitable for students currently studying.

For further information, please see Recruitment Pack.

Website:

Kent Students’ Union’s website contains further background information about Kent Students’ Union to help potential applicants. Potential applicants are encouraged to look at the website prior to applying; the website address is www.ksu.co.uk.

22 November 2026 at 23.59pm

Further information and Questions:

If you would like any further information or for an informal conversation about the role, please contact:

James Tee - [e-mail]

Retail; management or supervisory experience is required.

Kent and Medway NHS and Social Care Partnership Trust