Customer Services Assistant

University of Surrey; Guildford; Presencial; GBP 13 000 - 16 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Staff benefits

25 days annual leave + bank holidays

On-campus location

Training provided

Resumo da oferta

University of Surrey is seeking a friendly Service Team Member for the on-campus Co-op store. This permanent role involves working 32 hours per week, with opening hours of 8:00am–11:00pm daily to support students, staff and visitors.

You will deliver excellent customer service, help with stock and tills, and ensure a welcoming shopping experience. Full training is provided, and a positive, reliable team player is ideal.

Qualificações

• No prior retail experience required; full training provided.
• Strong customer-facing communication skills desirable.
• Ability to work in a fast-paced environment.
• Willingness to work a variety of shifts, including evenings and weekends.

Responsabilidades

• Provide friendly, helpful, and efficient customer service.
• Assist customers and answer queries.
• Replenish stock and maintain product displays.
• Assist with deliveries and stock receipt.
• Operate tills and handle transactions accurately.
• Maintain cleanliness and presentation throughout the store.
• Collaborate with colleagues to keep the store running smoothly.

Conhecimentos

Customer service

Teamwork

Flexible

Reliable

Descrição da oferta de emprego

We are looking for a friendly and enthusiastic Service Team Member to join our team at the on-campus Co-op store at the University of Surrey.

This is a permanent position working 32 hours per week. Our store is open 7 days a week, from 8:00am to 11:00pm, supporting students, staff and visitors throughout the day and evening.

As a Service Team Member, you will play a key role in providing excellent customer service and creating a welcoming shopping experience for our customers. You'll be part of a supportive team, helping to keep the store well-stocked, tidy and running smoothly.

What You’ll Be Doing

• Providing friendly, helpful and efficient customer service
• Assisting customers and answering queries
• Replenishing stock and maintaining product displays
• Supporting the receipt and processing of deliveries
• Operating tills and handling transactions accurately
• Maintaining high standards of cleanliness and presentation throughout the store
• Working collaboratively with colleagues to ensure the store operates effectively

The Ideal Candidate

We are looking for someone who:

• Has a positive attitude and enjoys working with people
• Is reliable, flexible and willing to learn
• Enjoys working as part of a team
• Can work in a fast-paced environment
• Is able to work a variety of shifts, including evenings and weekends

Previous retail experience is not essential as full training will be provided.

What We Offer

• A welcoming and supportive team environment
• Full training and ongoing development opportunities
• 25 days annual leave, plus bank holidays
• Discounted food on selected Co-op product lines
• Access to University of Surrey staff benefits
• Opportunity to work in a vibrant and diverse campus community

The University of Surrey reserves the right to close this vacancy early or extend based on Volume and Caliber of applications.

In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

Click here to find out more about the benefits we offer to support you. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.