Duty Manager: Lead, Inspire & Drive Store Performance

Heron Foods; Hawton; On-site; GBP 20,000 - 28,000; Full time

Job summary

Heron Foods is seeking a Duty Manager in the United Kingdom to lead the store team, drive customer service excellence, and ensure smooth day-to-day operations. You will oversee staffing, standards, and store presentation in a fast-paced retail environment.

As a keyholder, you will be responsible for openings and closures when the Store Manager is unavailable, helping to safeguard profitability and store performance.

Qualifications

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

Responsibilities

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Skills

Leadership skills

Team motivation

Customer service

Proactive approach

Job description

Heron Foods is seeking a Duty Manager in the United Kingdom to lead the store team, drive customer service excellence, and ensure smooth day-to-day operations. You will oversee staffing, standards, and store presentation in a fast-paced retail environment.

As a keyholder, you will be responsible for openings and closures when the Store Manager is unavailable, helping to safeguard profitability and store performance.