Duty Manager - Lead Guest Experience & Safety

Whitbread PLC; Cardiff; Hybrid; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Training and support

Whitbread Benefits Card

Pension and saving schemes

Discounts

Job summary

Premier Inn Cardiff City South is hiring a Duty Manager to lead a busy, guest‑focused team and ensure the hotel runs safely and brilliantly. If you’ve led people in retail or service roles, you’ll bring strong communication, organisation, and a passion for delivering outstanding customer experiences.

This permanent role is 24 hours per week with a pay rate of up to £13.86 per hour and immediate start for the right candidate.

Qualifications

• Experience leading teams and delivering consistent guest service.
• Ability to communicate clearly and organise tasks efficiently.
• Proven track record of maintaining safety and standards in a fast-paced environment.

Responsibilities

• Lead a reliable, high-performing team to ensure smooth hotel operations.
• Maintain health and safety standards and deliver an exceptional guest experience.

Skills

Leadership

Team Management

Customer Service

Communication

Organisational Skills

Job description

Premier Inn Cardiff City South is hiring a Duty Manager to lead a busy, guest‑focused team and ensure the hotel runs safely and brilliantly. If you’ve led people in retail or service roles, you’ll bring strong communication, organisation, and a passion for delivering outstanding customer experiences.

This permanent role is 24 hours per week with a pay rate of up to £13.86 per hour and immediate start for the right candidate.