Hotel - Duty Manager

Whitbread; Cardiff; On-site; GBP 15,752 - 22,434; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension and savings

Discounts

Job summary

Premier Inn Cardiff City South is recruiting a Duty Manager to lead a reliable, high-performing team and ensure safe, welcoming service across the hotel. You will apply your leadership and communication skills to drive guest satisfaction and smooth daily operations.

This permanent role offers 24 hours per week, day shifts, and a benefits package. If you have led teams in retail or hospitality, join us to develop your career in a supportive Whitbread environment.

Qualifications

• Experience leading people in retail or hospitality environments.
• Proven leadership and customer service skills.
• Ability to manage health & safety and guest experience.

Responsibilities

• Lead a high-performing hotel team to deliver welcoming guest experiences.
• Oversee daily operations, safety standards and guest services.
• Support career development and inclusive culture.

Skills

Leadership

Customer service

Team management

Job description

Duty Manager - Premier Inn

We're currently recruiting in our Cardiff City South. Working 24 hours per week, paying up to £13.86 per hour.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

Pay Rate

Up to £13.86 per hour (day shift)

Contract Type

Permanent – we don’t do zero hours contracts!

Hours

24 hours a week

Location

East Moors Industrial Estate, Keen Road, Cardiff CF24 5JT

Why You’ll Love It Here

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What You’ll Do

Join our team at Cardiff City South Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.