Duty Manager

Premier-Inn; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60% of

Company pension and Save As You Earn

Discounts on shopping, travel, cinema

Job summary

Premier Inn in Cardiff North is hiring a Duty Manager to lead hotel operations during shifts, guiding reception, housekeeping and restaurant teams to ensure a seamless guest experience. You’ll actively coach staff, manage guest queries, and maintain high service standards across all departments.

This role emphasizes hands-on leadership on the floor, quick problem-solving, and the readiness to progress toward a Hotel Manager position with ongoing training and development opportunities.

Qualifications

• Experience leading teams in guest-facing environments.
• Ability to resolve guest issues quickly and calmly.
• Strong communication with reception, housekeeping and restaurant teams.

Responsibilities

• Lead shifts across the hotel and deliver pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.
• Work closely with the Hotel Manager and leadership team.

Skills

Leadership

Guest services

Decision making

Team coaching

Communication

Job description

Cardiff North , Pentwyn Road, Cardiff, Cardiff (City of), United Kingdom

Job Description

We're currently recruiting in our Cardiff North Premier Inn. Working 40 hours per week, paying up to £13.86 per hour.

Duty Manager – Cardiff North Premier Inn

This isn’t a desk job.

You’ll spend your shift helping guests, leading your team and keeping the hotel running smoothly.

One moment you might be helping reception with a guest query. The next, you could be supporting housekeeping, checking rooms, helping during a busy breakfast service or briefing the team before the next rush.

If you enjoy leading from the front, solving problems and making things happen, this could be your next step.

And if you’d like to become a Hotel Manager one day, this is a brilliant place to start.

Pay, hours and location

Pay: Up to £13.86 per hour

Shifts:Includes evenings, weekends and busy guest periods.

What you’ll do

As Duty Manager, you’ll help lead the hotel during your shift. You’ll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need. You’ll:

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

This isn’t a role where you stand back and supervise.

You’ll be out on the floor, helping your team wherever you’re needed.

Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.

If you’ve led people before, we can teach you the hotel.

You may have worked as a:

• Shift Manager

Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us.

What matters most is that you’re confident making decisions, enjoy helping people and stay calm when things get busy.

Why join Premier Inn?

We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.

As a Duty Manager, you’ll learn how an entire hotel operates – not just one department.

You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.

If you’re ambitious, we’ll help you keep moving.

What you’ll get

• Permanent contract with guaranteed hours
• Full training and support from day one
• A clear career path with real opportunities to progress
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Enjoy leading by example
• Stay calm under pressure
• Take ownership instead of waiting to be asked
• Want a role where every day is different…

…then we’d love to hear from you.

Cardiff North , Pentwyn Road, Cardiff, Cardiff (City of), United Kingdom