Duty Manager: Lead Frontline Teams & Guest Experience

Premier-Inn; Berkley; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Guaranteed hours

Training and support

Career progression

Whitbread Benefits Card

Pension and Save As You Earn

Job summary

Premier Inn Frome is seeking a Duty Manager to help lead the hotel on shift, working across reception, housekeeping and the restaurant to keep guests happy and the operation running smoothly. You’ll deliver clear pre-shift briefings, coach teammates and resolve guest questions with calm confidence.

This permanent role offers 24 guaranteed hours per week with shifts including evenings and weekends. It’s a hands-on start toward future Hotel Manager opportunities, and you’ll join a supportive team

Qualifications

• Experience leading people in busy customer-facing environments is valuable.
• Ability to make quick, sound decisions under pressure and adapt to changing needs.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

Skills

Leadership

People management

Customer service

Decision making

Calm under pressure

Job description

Premier Inn Frome is seeking a Duty Manager to help lead the hotel on shift, working across reception, housekeeping and the restaurant to keep guests happy and the operation running smoothly. You’ll deliver clear pre-shift briefings, coach teammates and resolve guest questions with calm confidence.

This permanent role offers 24 guaranteed hours per week with shifts including evenings and weekends. It’s a hands-on start toward future Hotel Manager opportunities, and you’ll join a supportive team