Duty Manager - Full Time - Arun Leisure Centre

Freedom Leisure; Bognor Regis; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work

Car leasing

Staff membership discount

Employee Assistance Programme

Financial advice

Incremental annual leave

Staff shop discounts

Training and development

Insurance and savings schemes

Job summary

Freedom Leisure is hiring a Duty Manager to lead a motivated staff team and ensure excellent customer experiences at our leisure centres across England and Wales.

The role involves managing day-to-day operations, contributing to budget performance, and driving service excellence with flexible, autonomous decision making. We offer full training, progression opportunities, and a comprehensive benefits package including pension and staff discounts.

Qualifications

• Experience of problem solving, customer service and staff management.
• Experience working in a Duty Management or similar role.
• Ability to work flexibly with autonomy and make decisions.
• Enhanced DBS check is required.

Responsibilities

• Actively manage and develop a team of operational staff.
• Oversee day-to-day duty management and running of the leisure centre.
• Contribute to and understand the centre's business and budget performance.
• Be a proactive member of the leisure centre team.
• Demonstrate ongoing professional development and industry passion.
• Handle customer service issues and staff management effectively.
• Adapt to variable demands with the ability to think on your feet.
• Support a rota-based schedule across a 39-hour week.

Skills

Team leadership

Customer service

Problem solving

Autonomy

Decision making

DBS check

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We're proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together. Our Centre Management Team help to provide the services and activities that have a hugely positive impact in our local communities. To achieve this we are recruiting Duty Managers on a full-time basis to work at our Centre. As an integral part of the site team your work will support the delivery a huge variety of services and ensure our customers receive an excellent experience at our centre. The role will be busy and varied, no two days will be the same. You will have a good level of autonomy and we'll be interested in your ideas and suggestions. You will be involved in managing a motivated staff team, organising events and activities, helping customers, making plans for the centre and contributing to genuinely improving peoples' lives through leisure. The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales - many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date.

Hours: 39 hours per week, Monday to Sunday (Rota basis)

Key Responsibilities

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands
• Enhanced DBS check

Benefits

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing Date: 9th October 2026

Salary: Up to £28,285 per annum

At Freedom Leisure, we believe a diverse workforce strengthens our organisation and enhances the services we provide.

We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.