Duty Manager - Full Time - Applemore Leisure Centre

Freedom Leisure; Chalfont St Giles; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Staff membership discount

Employee Assistance Programme

Incremental annual leave

Staff benefits scheme

Training and development

Insurance and savings schemes

Job summary

Freedom Leisure in Applemore is seeking a Duty Manager to lead a team across our leisure centre. You will ensure excellent customer service, safe facilities and smooth day-to-day operations while supporting budget awareness and community engagement.

The role offers training, a supportive team, and opportunities to grow within a charity-leading leisure network across England and Wales.

Qualifications

• Experience leading and motivating a team of operational staff.
• Excellent customer service skills and a friendly, proactive approach.
• Proven ability to manage day-to-day duty operations in a leisure centre or similar.
• Strong problem-solving and decision-making capabilities.
• Ability to develop staff and maintain high standards of service.

Responsibilities

• Actively manage and develop a team of operational staff.
• Oversee day-to-day duty management and run the leisure centre to high standards.
• Contribute to and understand the centre's business and budget performance.
• Be a proactive team member within the leisure centre.
• Demonstrate commitment to continuous professional development and training.
• Adjust to flexible hours and autonomous decision-making as required.
• Provide leadership to ensure clean, safe, and welcoming facilities.

Skills

Team management

Customer service

Duty management

Problem solving

Decision making

Staff development

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a Duty Manager to work at our Applemore Leisure Centre, to join our friendly and professional team.

If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.

In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.

Hours: 37 hours per week, Monday to Sunday (Rota basis)

Requirements

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands.
• RLSS Nation pool qualification, desirable as training an be provided.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing Date: 25th September 2026

Salary: Up to £28,069 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.

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