Duty Manager - Front Office - Jumeriah Carlton Tower

Jumeirah

Greater London

On-site

GBP 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Supportive and inclusive work environment

Access to Learning & Development programs

Colleague discounts on food and hotel stays

Healthcare and insurance benefits

Meals on duty

Life Insurance

Job summary

A luxury hotel in central London is seeking a Duty Manager for the Front Office team. This role requires 3 years of experience in the luxury hospitality sector, with strong leadership and problem-solving skills. Responsibilities include supervising operations, ensuring service quality, and addressing guest complaints. The ideal candidate will also possess intermediate Microsoft Office proficiency. Competitive salary and benefits offered.

Qualifications

3 years of experience in the international luxury hospitality industry.
Experience supervising Front Office operations.
Ability to monitor service quality and address guest complaints.
Leadership and team management skills
Project Management Skills

Responsibilities

Supervise property operations at the Front Office.
Monitor service quality and adherence to procedures.
Inspect rooms and facilities to ensure guest satisfaction.
Address guest complaints promptly.
Coordinate departmental activities for high-quality service delivery.

Skills

Leadership and team management skills

Problem-solving

Microsoft Office programs (Intermediate)

Project Management Skills

Project Management

MS Office

Problem Solving

Education

3 years of experience in Guest Services/Public Relations/Front Office Supervision

Tools

Microsoft Office

Job description

Duty Manager - Front Office - Jumeriah Carlton Tower

Jumeirah Kensington And Chelsea, England, United Kingdom

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Duty Manager - Front Office - Jumeriah Carlton Tower

Jumeirah Kensington And Chelsea, England, United Kingdom

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Direct message the job poster from Jumeirah

Head of Talent Jumeirah Carlton Tower & Jumeirah Lowndes hotels | Hospitality Podcaster | Talking Hospitality podcast |

AboutJumeirah&theHotel:

Jumeirah,agloballeaderinluxuryhospitalityandamemberofDubaiHolding,operatesanexceptionalportfolioof31properties,including33signatureF&Brestaurants, acrosstheMiddleEast,Europe,AsiaandAfrica.In1999,JumeirahchangedthefaceofluxuryhospitalitywiththeopeningoftheiconicJumeirahBurjAlArabandthebrand isnowrenownedworldwideforitsdistinguishedbeachfrontresorts,esteemedcityhotelsandluxuryresidences.FromthecontemporaryMaldivianislandparadiseatJumeirahOlhahaliIslandtotheart-inspiredJumeirahCapriPalaceinItalyandthemoderntwistonaBritishclassicatJumeirahCarltonTowerinLondon,thebrandhasbecome synonymouswithwarmandgenerousserviceandtheabilitytocraftdistinctiveandpurposefulexperiencesthatbringjoytoguestsfromacrosstheworld.

LocatedintheheartofKnightsbridge,JumeirahCarltonTowerisalandmarkLondonaddresswhereheritagemeetscontemporaryluxury.Thehoteloffersstunningviews acrossthecity,accesstotheprivateCadoganGardens,avarietyofdiningexperiences,andarooftophealthclubandspawithLondon’slargestnaturallylitswimmingpool.

AboutTheJob:

AnopportunityhasarisenforaDutyManagertojointheFrontOfficeTeaminJumeirahCarltonTower.Themaindutiesandresponsibilitiesofthisroleare:

Supervisepropertyoperations,particularlyattheFrontOffice,ensuringalignmentwithJumeirahservicestandardsandpropertystrategy.
Monitorservicequalityacrossalloperations,ensuringadherencetoapprovedproceduresandimplementingcorrectiveactionswhennecessarytoupholdguestservicestandards.
Inspectroomsandfacilitiestoensureavailabilityandcompliancewithoperationalstandards,supportingguestsatisfaction.
Addressguestcomplaintspromptly,coordinatingcorrectiveactionstomaintainconsistentqualitycustomerexperiences.
Coordinatedepartmentalactivitiesandfacilitateeffectivecommunicationtoenhancecooperationamongdepartmentsforhigh-qualityservicedelivery.
Monitorpersonnelbehaviorandappearance,ensuringadherencetoSBUstandardsandprocedurestodeliverprofessionalservices.

Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:

3yearsofexperienceinapositionofdirectresponsibilityofGuestServices/PublicRelations/FrontOfficeSupervisionwithinthehospitalityindustrywithinthe internationalluxuryhospitalityindustry.
Softwarecompetencies–MicrosoftOfficeprograms(Intermediate)
Problemsolving
Leadershipandteammanagementskills
ProjectManagementSkills

AbouttheBenefits

AtJumeirah,wearededicatedtofosteringaworkplacewherecolleaguesfeelvalued,supported,andinspiredtogrow.Ourbenefitspackagereflectsthiscommitmentby combiningrewardingfinancialincentives,comprehensivehealthcare,andopportunitiesforprofessionaldevelopment.

Benefitsinclude:

Supportiveandinclusiveworkenvironment
AccesstoLearning&Developmentprogrammesandclearcareerpathways
Opportunitiesforinternalmobilitywithinourglobalnetwork
Colleaguediscountsonfood,beverage,andhotelstaysworldwide
Healthcareandinsurancebenefits
Locallycompetitivesalaryandincentivestructure
Locallyrelevantbenefitsasdeterminedbytheproperty
MealsonDuty
LifeInsurance
DryCleaningofuniformorBusinessAttire.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality and Hotels and Motels

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