Night Receptionist - Jumeirah Carlton Tower

Jumeirah

City of Westminster

On-site

GBP 21,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Health care and insurance

Colleague discounts on stays

Service charge

Career development

Dry cleaning of uniform

Job summary

Jumeirah Carlton Tower in London seeks a Night Receptionist to welcome guests during late hours, manage arrivals, assist with luggage, and promote dining and spa facilities with a focus on service quality.

You will handle guest details accurately, maintain security and privacy, and collaborate with team members to ensure seamless 24/7 operations. Knowledge of Opera Cloud is preferred, weekend/evening availability required.

Qualifications

Excellent interpersonal and communication skills, in person and by phone.
Flexibility to work weekends, evenings and holidays.
Ability to learn and operate multiple hotel software systems.

Responsibilities

Greet guests, check-in/check-out, and assist with luggage in a courteous manner.
Promote hotel facilities and services to guests, ensuring guest satisfaction.

Skills

Interpersonal communication

Customer service

Weekend/evening availability

Tools

Opera Cloud

Job description

Night Receptionist - Jumeirah Carlton Tower

United Kingdom

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

About the Job

An opportunity has arisen for a Night Receptionist to join Jumeirah Carlton Tower.

The main duties and responsibilities of this role are:

Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.

Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.

Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.

Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".

Make reservations at such times as when the Reservations office is unable to do so.

Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.

About you

The ideal candidate for this position will have the following experience and qualifications:

Excellent interpersonal and communication skills, both in person and by telephone.

Knowledge of Opera Cloud is preferred.

Ability to learn multiple computer software and accurately input information into the systems.

Ability to work cohesively with co-workers both within and outside of your department.

Must be available to work weekends, day, evenings and holidays.

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment
Access to Learning & Development programmes and clear career pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Health care and insurance benefits
Competitive salary + excellent service charge
Extra holiday for significant Birthdays (21.30.40. etc.)
Jumeirah perks website access – discount
Dry cleaning of uniform or Business attire

Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.

Job Info