Duty Manager (Campus Experience & Security - Day)

Birkbeck University of London; Greater London; On-site; GBP 42,000 - 47,000; Full time

Benefits offered by this job

25 days annual leave

London weighting

Pension scheme

Job summary

Birkbeck University of London seeks an experienced Duty Manager to lead the daytime campus security operations and deliver a safe, welcoming environment for students, staff and visitors. You will manage rosters, oversee the control room, coordinate incident responses and support campus events, with a strong focus on service excellence and staff development.

This permanent, full-time role offers a competitive salary, a 7.5% allowance, 25 days annual leave and a London weighting alongside a

Qualifications

• Experience supervising or leading a security team.
• Experience responding to incidents and coordinating emergency situations.
• Knowledge of security operations, risk assessment and compliance requirements.
• Confidence using CCTV, access control and incident reporting systems.
• Strong communication skills and a customer-focused approach.
• The ability to remain calm under pressure and make sound decisions.
• A current SIA Door Supervisor and CCTV licence, or willingness to obtain one.

Responsibilities

• Lead the day-to-day delivery of campus security operations.
• Manage rotas and staffing, oversee control room operations, coordinate incident response and support the safe delivery of campus events.
• Work with Facilities Manager to drive service improvements and staff development, while ensuring security, health and safety and data protection requirements.

Skills

Team leadership

Incident response

Security operations

Risk assessment

CCTV systems

Access control

Incident reporting

Customer service

Calm under pressure

Decision making

Job description

Are you an experienced security supervisor ready to take the next step in your career? Join us as a Duty Manager (Campus Experience & Security - Day, 4-on-4-off)and play a key role in creating a safe, secure and welcoming environment for our diverse campus community.

Are you an experienced security supervisor ready to take the next step in your career? Do you thrive on leading teams, managing incidents, making critical decisions and delivering exceptional customer service?

Join us as Duty Manager (Campus Experience & Security - Day, 4-on-4-off) and play a key role in creating a safe, secure and welcoming environment for our diverse campus community. This role is offered on permanent contract, with 39 hours a week, working on a 4-on4-off shift pattern - the shift is between 8am and 8pm.

As Duty Manager, you will lead the day-to-day delivery of campus security operations, helping to create a safe, secure and welcoming environment for students, staff and visitors.

You will provide visible leadership to the daytime security team, ensuring high standards of service, professionalism and operational performance.

You will manage rotas and staffing, oversee control room operations, coordinate incident response and support the safe delivery of campus events.

Working closely with the Facilities Manager (Campus Experience & Security), you will contribute to service improvements, staff development and compliance with security, health and safety and data protection requirements. You will also support the implementation of Martyn's Law (Terrorism Protection of Premises Act 2025)

You will be able to demonstrate:

• Experience supervising or leading a security team.
• Experience responding to incidents and coordinating emergency situations.
• Knowledge of security operations, risk assessment and compliance requirements.
• Confidence using CCTV, access control and incident reporting systems.
• Strong communication skills and a customer-focused approach.
• The ability to remain calm under pressure and make sound decisions.
• A current SIA Door Supervisor and CCTV licence, or willingness to obtain one.

This is an opportunity to take a visible management role with real impact, helping to shape the campus experience while supporting the safety and wellbeing of a diverse community.

If you are looking for a varied role where you can manage people and operational challenges, while driving service excellence, we would welcome your application.

Salary and benefits

£41,718 rising to £46,693 per year, including 7.5% allowance, Grade 5 on the College's London Pay Scale which includes a consolidated London Weighting Allowance.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 25 days paid leave, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract

Permanent, full-time, 39 hours a week contract, working on a 4-on4-off shift pattern - the shift is between 8am and 8pm. Appointment/confirmation in the role will be subjects of completion of SIA licence training, including DBS check.

This role attracts a 7.5% allowance in addition to the salary. However, as postholders do not receive closure days, the annual leave entitlement will be 25 days rather than 31 days.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.