Duty Security Manager

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 54,000 - 60,000; Full time

Job summary

Mitie Security in London leads security operations for a prestigious corporate estate, directing Supervisors and Officers while ensuring top-tier service delivery. You will act as Duty Incident Leader for security, safety, and business continuity incidents, coordinating responses and communicating with senior stakeholders.

The role requires strong risk management, investigations experience, and a proven ability to lead under pressure, with a focus on professional leadership and client engagement.

Qualifications

• Essential security leadership experience in corporate or banking environments.
• Proven incident response and crisis management skills.
• Strong risk management and business continuity understanding.
• Excellent communication and stakeholder management.
• Experience supervising security personnel and developing teams.
• Knowledge of investigations and reporting.
• UK Right to Work.

Responsibilities

• Lead and manage security operations across the estate.
• Provide visible leadership and direction to Supervisors and Officers.
• Coordinate incident response and critical decision-making processes.
• Support post-incident reviews and lessons learned processes.
• Develop and maintain compliant security governance and records.

Skills

Leadership

Stakeholder management

Incident response

People management

Decision making under pressure

Communication

Risk management

Education

SIA Door Supervisor Licence

First Aid at Work Qualification

Tools

Microsoft Office Suite

Job description

Better places, thriving communities.

Duty Security Manager

Location: Deutsche Bank Estate, London

Employer: Mitie Security

Reporting to: Security Operations Manager

Salary: £18.74 per hour

Weekly Hours: 56 per week on average.

Shift Pattern: 12-hour shifts (Days, Nights, Weekends & Bank Holidays) | 7 On / 3 Off / 7 On / 4 Off

Join One of the UK's Leading Security Operations Teams

Mitie is seeking an experienced and ambitious Duty Security Manager to join our leadership team supporting a prestigious global financial institution.

This is a career-defining opportunity for a security professional looking to move beyond traditional guarding and into a senior operational leadership position within a world-class corporate environment.

As Duty Security Manager, you will play a key role in protecting a complex and high-profile business operation, leading multi-functional security teams, managing critical incidents, engaging with senior stakeholders, and contributing to the delivery of exceptional security and customer service standards.

This role offers valuable exposure to corporate security management, crisis leadership, risk management, client engagement, investigations, people leadership and business continuity operations, making it an excellent addition to the CV of any aspiring Security Operations Manager, Account Manager or Corporate Security Leader.

Why Join Us?

• Lead security operations within a globally recognised financial organisation.
• Manage and develop Supervisors and Security Officers within a high-performing team.
• Gain valuable experience in corporate security leadership and stakeholder management.
• Act as the operational lead during security incidents and emergency situations.
• Develop experience in investigations, performance management and employee relations.
• Work alongside experienced operational and client leadership teams.
• Contribute to strategic security initiatives, risk management and operational resilience.
• Enhance your professional profile through experience within one of the UK's most respected security and facilities management organisations.

The Opportunity

The Duty Security Manager is responsible for the operational leadership and management of security services across a prestigious corporate estate.

You will be entrusted with overseeing daily operations, leading incident response activity, managing personnel, ensuring contractual compliance and maintaining strong relationships with both client stakeholders and internal departments.

This role requires a confident leader who can make sound decisions under pressure, motivate teams, drive performance and maintain the highest standards of professionalism.

Key Responsibilities

Operational Leadership

• Lead and manage all security operations across the estate.
• Provide visible leadership and direction to Supervisors and Officers.
• Ensure operational excellence and consistent service delivery.
• Drive continuous improvement across security processes and procedures.

Incident & Crisis Management

• Act as the Duty Incident Leader during security, safety and business continuity incidents.
• Coordinate emergency responses and critical decision-making processes.
• Manage incident escalation and communication with senior stakeholders.
• Support post-incident reviews and lessons learned processes.

People Management

• Provide leadership, coaching and development to security personnel.
• Conduct performance reviews, welfare meetings and development discussions.
• Support disciplinary, capability and grievance processes.
• Identify and develop future leaders through succession planning initiatives.

Client & Stakeholder Engagement

• Build and maintain effective relationships with client representatives.
• Represent the security function during meetings and operational briefings.
• Provide professional advice relating to security risks and operational concerns.
• Ensure stakeholder expectations are exceeded at all times.

Compliance & Governance

• Ensure adherence to company policies, client procedures and industry best practice.
• Conduct audits, inspections and quality assurance reviews.
• Maintain accurate records, reports and compliance documentation.
• Support regulatory, contractual and client audit requirements.

Security Risk Management

• Assess operational risks and implement mitigation strategies.
• Identify vulnerabilities and recommend improvements.
• Support business continuity and resilience planning.
• Promote a proactive security culture across the estate.

Essential Experience

• Previous experience as a Duty Manager, Security Manager, Operations Manager, Security Supervisor or similar leadership role.
• Experience managing teams within a corporate, financial services, critical infrastructure, government or high-profile environment.
• Proven experience leading operational responses during incidents and emergencies.
• Strong understanding of risk management, security operations and business continuity principles.
• Experience conducting investigations and producing detailed reports.
• Experience managing performance, attendance and employee development.
• Excellent communication and stakeholder management skills.
• Strong decision-making abilities and confidence under pressure.

Desirable Experience

• Bronze Commander qualification.
• JESIP qualification or experience working within command and control structures.
• Corporate Security Institute membership.
• Experience working in banking, finance, critical infrastructure or multinational corporate environments.
• Knowledge of intelligence-led security operations.
• Experience supporting security technology platforms and CCTV operations.

Qualifications

Essential

• SIA Door Supervisor Licence.
• First Aid at Work Qualification.
• Full UK Right to Work.
• Competent user of Microsoft Office Suite.

Desirable

• SIA CCTV Licence.