General Assistant

Balmoral Arms; Ballater; On-site; GBP 14,000 - 21,000; Full time

Job summary

Crerar Hotels in Scotland is hiring a General Assistant with a Food & Beverage focus to join our welcoming restaurants and bars. You will assist guests, handle requests, and provide attentive service from breakfast through dinner, aiming to deliver memorable dining experiences.

Strong communication and a passion for great food and drink are essential. Prior hospitality experience is an advantage, and the role offers a competitive hourly rate of £12.71 with benefits across Crerar Hotels.

Qualifications

• Experience in hospitality is preferred.
• Customer-focused with strong communication skills.
• Willingness to learn and provide outstanding service.

Responsibilities

• Assist guests and handle requests from breakfast through dinner.
• Confidently upsell menu items, wines, and hotel amenities.
• Provide attentive, friendly service and maintain high dining standards.

Skills

Guest service

Upselling

Communication

Job description

Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As a General assistant with a Food & Beverage focus at Crerar Hotels, you’ll play a key role in delivering exceptional dining experiences for our guests. With a warm and professional approach, you’ll assist guests, handle requests efficiently, and provide attentive service from breakfast through to dinner. Your strong communication skills and passion for great food and drink will shine as you confidently upsell menu items, wines, and hotel amenities. Prior experience in a restaurant or bar is an advantage, but a can-do attitude and commitment to outstanding service are what truly matter.

Why Work with Us?

On top of the fantastic benefits below we offer a hourly rate of £12.71

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day. and start your journey with Crerar Hotels!