Duty Manager (Bank)

Nuffield Health Careers; London Borough of Croydon; Sur place; GBP 16 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Holiday entitlement

Pension scheme

Discounted gym membership £35/month

Résumé du poste

Nuffield Health Croydon Central FWC is seeking a Duty Manager to oversee the Fitness & Wellbeing Club on a bank basis (ad-hoc) with part‑time hours. The role focuses on opening/closing, driving member satisfaction, and maintaining high service standards.

You will bring proven sales experience, excellent communication, and a collaborative spirit. Lifeguard training on site may be required, and you’ll help achieve sales targets while delivering exceptional customer care.

Qualifications

• Demonstrable sales experience.
• Excellent communication and customer-service focus.
• Collaborative team player with a positive attitude.
• Willing to undergo on-site lifeguard training if required.

Responsabilités

• Oversee smooth club operations including opening and closing during shifts.
• Engage with members to prioritise satisfaction and build relationships.
• Lead by example and support colleagues to meet high standards.
• Conduct tours for prospective members highlighting club benefits.
• Oversee health and safety protocols and address issues swiftly.
• Assist in achieving sales targets.
• Be able to swim to a high standard and cover Lifeguard breaks with training on site.

Connaissances

Sales experience

Communication skills

Customer service

Team collaboration

Lifeguard ability

Description du poste

Duty Manager – Fitness and Wellbeing Club
Croydon Central FWC | Fitness & Wellbeing Club | Bank | Part time
Up to £13.89 per hour depending on experience plus sales commission

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad‑hoc basis to suit the needs of the business and your availability.

Nuffield Health is the UK’s largest Healthcare Charity. We’re here to do important work. As we expand our team, we’re looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment.

As a Duty Manager at our gym, you’ll bring demonstrable sales experience and the ability to quickly get to grips with our business. You’re enthusiastic, with excellent communication skills and a collaborative spirit. You have a ‘can do’ attitude and you share our passion for excellent customer service.

As a Duty Manager, you will:

• Be responsible for the smooth running of our club; including the opening and closing the club when on shift

• Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.

• Lead by example, support and guide your colleagues while upholding the highest quality standards.

• Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides

• Oversee health and safety protocols, addressing any issues swiftly and effectively.

• Help achieve sales targets

• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £35.00 a month.

Join Nuffield Health and create the future you want, today.