Duty Manager - Banbury Depot

Stagecoach Group; Harwell; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Defined Contribution pension scheme

25 days holiday plus bank holidays

Stagecoach bus travel pass for you and

Access to retail and leisure discounts

Job summary

Stagecoach Banbury Depot is seeking a committed Duty Manager to lead the frontline driving team, ensuring safe, reliable service and high customer satisfaction. You will oversee performance, wellbeing and development, and manage daily depot operations.

Key duties include coaching staff, managing attendance and grievances, and collaborating with managers and authorities to maximise service quality. The role covers a 40-hour week on a rotating shift pattern (Mon–Sat, AM/PM).

Qualifications

• Experience in frontline team leadership, preferably in transport or similar service.
• Ability to manage attendance, performance and development plans.
• Knowledge of employment legislation and safety standards.

Responsibilities

• Lead and develop frontline drivers, fostering an inclusive, respectful team culture.
• Oversee performance management and development plans for staff.
• Coach and train team members to ensure operational excellence.
• Handle absence, grievances and disciplinary processes fairly.
• Collaborate with managers and external stakeholders to maximise service.
• Direct daily depot operations and address service challenges proactively.
• Promote safety and ensure stagecoach standards are consistently met.

Skills

People management

Team leadership

Customer focus

Planning & prioritising

IT/computer skills

Tools

Microsoft Office

Job description

Salary

Competitive

Competitive salary, 40 hours per week on a revolving shift pattern Monday to Sat, AM and PM shifts between 04:15 – 19:00.

We’re looking for a committed Duty Manager for our Banbury depot to manage the performance, well‑being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards.

Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.

What you will be doing:

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety - We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.

What you'll bring:

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join us?

You’ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

We offer a great benefits package including:

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.

Location:

The main place and depot location will be Stagecoach Banbury Depot, Canal Street, Banbury, OX16 5AX

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Banbury Depot Canal Street, Banbury Oxon OX16 5AX