Duty Manager - Banbury Depot

Stagecoach Group Limited; Banbury; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Defined Contribution pension scheme

25 days holiday plus bank holidays

Stagecoach bus travel pass for you and

Retail and leisure discounts

Zusammenfassung

Stagecoach Banbury Depot is seeking a committed Duty Manager to lead frontline driving teams, ensure service reliability and uphold safety standards. You will mentor staff, manage performance and collaborate with training to improve skills across the depot.

The role requires 40 hours weekly on a revolving shift pattern (AM/PM) Monday to Saturday, with focus on customer satisfaction and efficient depot operations in Banbury.

Qualifikationen

• Experience in a supervisory/management role in a frontline service environment.
• Strong planning, prioritisation and organisational skills.
• Good knowledge of employment law and road transport regulations.
• Excellent customer focus and ability to lead diverse teams.

Aufgaben

• Lead and develop frontline teams to achieve high standards of service.
• Oversee driver performance and implement development plans.
• Coaching and training of staff in line with company policies.
• Handle absence management, grievances and disciplinary procedures fairly.
• Foster strong relationships with drivers, managers and external stakeholders.
• Ensure safe, reliable depot operations and address issues proactively.
• Engage with local authorities and external bodies to support operations.

Kenntnisse

Management experience

Leadership

Customer focus

Planning & prioritising

Safety awareness

Computer literacy

Knowledge of employment legislation

Road Traffic Act knowledge

Tools

MS Excel

MS Office

Transport management software

Jobbeschreibung

Salary

Competitive

Competitive salary, 40 hours per week on a revolving shift pattern Monday to Sat, AM and PM shifts between 04:15 – 19:00.

We’re looking for a committed Duty Manager for our Banbury depot to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards.

Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.

What you will be doing:

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety - We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don’t walk by when standards aren’t met.

What you’ll bring:

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join us?

You’ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

We offer a great benefits package including:

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.

Location:

The main place and depot location will be Stagecoach Banbury Depot, Canal Street, Banbury, OX16 5AX

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Banbury Depot Canal Street, Banbury Oxon OX16 5AX