Duty Manager - Banbury Depot

356 Thames Transit Limited; Banbury; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Defined Contribution pension scheme

25 days holiday plus bank holidays

Stagecoach bus travel pass for you and

Access to retail and leisure discounts

Job summary

Stagecoach Banbury Depot is seeking a Duty Manager to lead the frontline driving team, oversee daily depot operations and uphold safety and service standards.

You will develop drivers, manage performance, handle absence and disciplinary matters, and liaise with authorities and stakeholders to deliver reliable, customer-focused transport.

Qualifications

• Management experience and supervisory capability.
• Proficient computer skills and systems familiarity.
• Knowledge of Road Traffic Act and Employment legislation.
• Ability to lead, motivate and develop teams.
• Understanding of employment law and HR processes.
• Strong planning and prioritisation abilities.
• Customer-focused approach in service operations.

Responsibilities

• Lead, mentor and support frontline colleagues, fostering an inclusive environment.
• Oversee driver performance and implement development plans to boost productivity.
• Coach and train the team with the training function to ensure necessary skills.
• Handle absence management, grievances and disciplinary procedures fairly.
• Foster relationships between drivers, managers and stakeholders for a seamless customer experience.
• Manage daily depot operations to ensure reliability and efficiency.
• Liaise with local authorities, media and outside bodies to promote opportunities.
• Promote high safety standards so everyone goes home safely.

Skills

Management experience

Computer skills

Road Traffic Act knowledge

Employment legislation

Leadership

Planning

Customer focus

Job description

Salary

Competitive salary, 40 hours per week on a revolving shift pattern Monday to Saturday, AM and PM shifts between 04:15 – 19:00.

About the Role

We’re looking for a committed Duty Manager for our Banbury depot to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards. Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.

What you will be doing:

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.

What you'll bring:

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills.
• Professional knowledge of Road Traffic Act and Employment legislation.
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation.
• Excellent planning and prioritising skills.
• Self-motivated with a positive approach to change.
• Excellent customer focus.

Why join us?

You’ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

Benefits

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

We are an inclusive employer

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated.

Equality, diversity and inclusion

We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.

Our values

We live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.

Location

Stagecoach Banbury Depot, Canal Street, Banbury, OX16 5AX