Duty Manager

SSP UK & Ireland; Reading; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and Family Discount App

Award-winning training and development

Health & Wellbeing Support

Fast-paced, rewarding role

Job summary

SSP UK & Ireland is hiring a Duty Manager at Reading Station Burger King. This full-time position (30 hours) puts you in charge of opening, closing, and daily operations, guiding a busy team to deliver great service. You’ll lead shifts, handle guest queries, and drive improvements while maintaining a high-energy atmosphere.

Previous hospitality or retail leadership is ideal; applicants must be at least 18. SSP offers training, staff discounts, health and wellbeing support to help you thrive in a

Qualifications

• Experience leading a team in busy hospitality or retail.
• Able to open/close and manage daily operations.
• Strong customer service focus.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

Skills

Team leadership

Customer service

Shift management

Job description

DUTY MANAGER - READING STATION, BURGER KING

Pay Rate: £13.61 per hour

We have Full Time (30hrs) roles available.

Hours of operation: Sunday - Thursday 10am to 10pm; Friday & Saturday 10am - 11pm.

Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

As a Duty Manager We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.