Duty Manager

SSP; Reading; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounted Meal on shifts

Employee Discounts

Friends and Family Discount App

Awards and development programs

Job summary

SSP is hiring a Duty Manager at Reading Station, Burger King. You will lead a busy team, manage opening and closing duties, and keep daily operations running smoothly during peak hours.

This full-time role offers flexible shifts, development/training programmes, and colleague benefits including meal and discount schemes, reflecting SSP’s fast-paced hospitality culture. You’ll earn £13.61 per hour with 30 hours per week and great progression opportunities.

Qualifications

• Strong leadership in fast-paced environments.
• Excellent customer service and problem-solving skills.
• Ability to communicate clearly with team and customers.

Responsibilities

• Take ownership of opening, closing and daily operations.
• Lead your team through busy shifts with energy and positivity.
• Inspire the team to deliver great customer service and be the go-to for queries.
• Monitor unit performance and drive improvements.
• Experience leading a team in hospitality or retail is preferred.

Skills

Team leadership

Customer service

Hospitality experience

Communication

Job description

DUTY MANAGER - READING STATION, BURGER KING

Pay Rate: £13.61 per hour

We have Full Time(30hrs) roles available.

Hours of operation: Sunday - Thursday 10am to 10pm; Friday & Saturday 10am - 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role's got your name on it.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.