Duty Manager

Prezzo Ltd; Milton Keynes; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free meals on shift

Staff discount 50%

Birthday day off

Wellbeing support

Hospitality rewards

Job summary

Prezzo Italian is seeking a Duty Manager in Milton Keynes to bridge the gap between Waiting Staff and Management on the restaurant floor.

You will lead service during peak times, open and close the venue as a keyholder, and support handovers with managers to ensure seamless operations and guest satisfaction.

Qualifications

• Experience in a hospitality team role (e.g. server, bartender, supervisor).
• Ability to lead shifts and motivate the team during busy periods.
• Strong communication and people skills.
• Basic understanding of compliance, cashing up and health & safety.

Responsibilities

• Act as keyholder and be responsible for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and communicate with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods and guide the team.

Skills

Leadership

Team management

Communication

Hospitality

Job description

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.
• Experience in a hospitality team role (e.g. server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Strong communication and people skills.
• Basic understanding of compliance, cashing up, and health & safety.
• Flexible, reliable, and eager to grow into leadership.
• Passion for food and hospitality.
• Are you ready to step up in hospitality and take on extra responsibility while still being part of the restaurant floor team? At Prezzo Italian, we're looking for a Duty Manager to bridge the gap between our Waiting Staff and Management team.

This is more than a job - it's your chance to develop leadership skills, learn the business, and lead shifts with confidence while delivering unforgettable guest experiences.

• £12.61 per hour (£13.11 per hour when Manager on Shift) - plus tronc/tips, commission, & perks!
• Competitive pay, tronc/tips, commission and recognition for your achievements.
• Flexible shifts and a supportive workplace culture.
• Perks that matter: free meals on shift, 50% staff discount (25% friends & family), birthday day off, wellbeing support, and exclusive hospitality rewards.
• Be part of a team-first business where teamwork makes the magic.