Duty Manager

MOI London LLC; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Museum of Illusions London is seeking a Duty Manager to supervise daily museum operations and a team of 7–10 staff. You will ensure smooth running of exhibits, guest satisfaction, and effective handling of inquiries and issues on the floor.

The role requires weekend availability and a proactive approach to leadership, training, and operations, with a focus on safety, cleanliness, and exceptional visitor experience.

Qualifications

• Proven work experience as Receptionist, Front Office/Customer Experience representative.
• Proven work experience as a team lead for at least 5 employees.
• Merchandise, inventory, and sales knowledge preferred.
• Resourceful and proactive when issues arise.
• Excellent organizational and administrative skills; able to work under pressure and manage time.

Responsibilities

• Supervise daily activities and 7–10 museum staff during shifts.
• Assign daily staffing placements to meet operational needs.
• Ensure daily operations goals are met and exhibits run smoothly.
• Train and onboard new hires.
• Monitor staff and guest satisfaction on the museum floor.
• Provide guidance and feedback to employees as needed.
• Ensure adherence to museum rules and procedures by staff and guests.
• Mediate and resolve conflicts between employees when needed.
• Provide first-contact customer service for visitors (refunds, inquiries).
• Maintain cleanliness during operating hours.

Skills

Reception experience

Team leadership

Merchandise knowledge

Inventory knowledge

Sales knowledge

Organizational skills

English proficiency

Job description

Location: Museum of Illusions London, United Kingdom Positions Available: Full Time position - 40 hours/week Hours: Must be able to work on weekends. Opening Times: From 9am – 11pm, depending on time of year. The museum is open every day of the year except Christmas Day.

About us Museum of Illusions is the world's largest and fastest-growing museum chain with more 70 locations in 29 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.

Duty Manager role overview

A Shift supervises overviews both the daily activities and 7-10 museum staff performance during their shift. They are responsible for maximizing customer satisfaction during visits, ensuring the museums’ exhibits are operating as expected, and handling requests or complaints, when needed.

What you would get to do:

• Manage the 7-10 daily museum staff
• Assign placement positions for daily staffing, to meet operational needs and ensure proper coverage
• Ensure that any daily operations goals are met
• Train and integrate new hires
• Monitor staff and guest satisfaction by being present on the museum floor during operations
• Provide guidance and feedback to employees when needed
• Ensure museum rules, processes and procedures are followed by both employees and guests
• Mediate and/or resolve conflicts between employees when needed
• Providing “first contact” customer service to visitors – answer visitors questions, solve refunds and discount inquiries
• Maintain museum cleanliness during operating hours.

What you should bring along:

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative, Sales or similar customer facing role
• Proven work experience as a team lead for at least 5 employees Merchandise, inventory, and sales knowledge preferred
• Ability to be resourceful and proactive when issues arise
• Excellent organizational and administrative skills; ability to work under pressure and time-management skills, with the ability to prioritize tasks.
• Proficiency in English Language

Company Statement:

Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

www.museumofillusions.com

Museum of Illusions is the world's largest and fastest growing museum chain, with over 70 locations worldwide. We have welcomed over 20 million visitors globally since 2015! Museum of Illusions is a visual, sensory, and educational entertainment experience designed to engage your sense of wonder and shift your perspective through the science behind optical…

Muzej iluzija najveći je i najbrže rastući lanac muzeja na svijetu, s više od 70 lokacija diljem svijeta. Od 2015. godine ugostili smo više od 20 milijuna posjetitelja na globalnoj razini! Muzej iluzija pruža vizualno, osjetilno i edukativno iskustvo zabave osmišljeno kako bi potaknulo vašu znatiželju i promijenilo vašu perspektivu kroz znanost koja stoji iza optičkih iluzija. Naš je tim strastveno posvećen pružanju besprijekornog iskustva u kojem su gosti na prvom mjestu – od trenutka kada kupe ulaznicu pa sve do posljednjeg eksponata koji razgledaju. Naš korporativni tim pokretačka je snaga našeg kontinuiranog rasta, pružajući strategiju, podršku i inovacije koje osnažuju naše muzeje diljem svijeta. Pridružite nam se i pomozite oblikovati budućnost Muzeja iluzija, istovremeno ostvarujući značajan utjecaj u cijeloj našoj globalnoj organizaciji.