Museum Duty Manager - Frontline Ops & Team Lead

Museum of Illusions; City of Westminster; On-site; GBP 24,000 - 32,000; Full time

Job summary

Museum of Illusions London is looking for a Duty Manager to oversee daily operations and staff on shifts. You will supervise 7–10 museum staff, handle guest requests, resolve issues, and maintain visitor satisfaction while ensuring exhibits operate smoothly.

Weekend availability is required for this full-time role. The position offers hands-on leadership, training of new hires, and adherence to museum rules during busy hours across opening times 9am–11pm.

Qualifications

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative, Sales or similar customer facing role
• Proven work experience as a team lead for at least 5 employees
• Merchandise, inventory, and sales knowledge preferred
• Ability to be resourceful and proactive when issues arise
• Excellent organizational and administrative skills; ability to work under pressure and time-management skills, with the ability to prioritize tasks
• Proficiency in English Language.

Responsibilities

• Manage the 7-10 daily museum staff
• Assign placement positions for daily staffing, to meet operational needs and ensure proper coverage
• Ensure that any daily operations goals are met
• Train and integrate new hires
• Monitor staff and guest satisfaction by being present on the museum floor during operations
• Provide guidance and feedback to employees when needed
• Ensure museum rules, processes and procedures are followed by both employees and guests
• Mediate and/or resolve conflicts between employees when needed
• Providing “first contact” customer service to visitors – answer visitors questions, solve refunds and discount inquiries
• Maintain museum cleanliness during operating hours.

Skills

Customer service

Team leadership

Sales knowledge

Problem solving

Time management

English proficiency

Job description

Museum of Illusions London is looking for a Duty Manager to oversee daily operations and staff on shifts. You will supervise 7–10 museum staff, handle guest requests, resolve issues, and maintain visitor satisfaction while ensuring exhibits operate smoothly.

Weekend availability is required for this full-time role. The position offers hands-on leadership, training of new hires, and adherence to museum rules during busy hours across opening times 9am–11pm.