Museum Duty Manager — Floor Leader, Weekend Shifts

Museum of Illusions; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Museum of Illusions London is seeking a Duty Manager to supervise daily operations and lead a team of 7–10 staff during shifts. You will help maximize guest satisfaction and ensure exhibits run smoothly on site in London.

You will schedule staff, train new hires, manage guest inquiries and conflicts, and uphold museum rules. Weekend availability is essential as the venue operates daily, with varied hours 9am–11pm throughout the year.

Qualifications

• Proven work experience in a reception/front office/customer-facing role.
• Experience as a team lead supervising 5+ staff.
• Strong organizational and administrative abilities; able to work under pressure and meet deadlines.
• Proficiency in English language (written and spoken).

Responsibilities

• Supervise daily activities and 7–10 museum staff during shifts.
• Assign daily staffing placements to meet operational needs and ensure coverage.
• Ensure daily operations goals are met and quality standards maintained.
• Train and integrate new hires into the team.
• Monitor staff and guest satisfaction by being present on the museum floor.
• Provide guidance and feedback to employees when needed.
• Ensure museum rules and procedures are followed by staff and guests.
• Mediate and resolve conflicts between employees when needed.
• Offer first-contact customer service to visitors and handle refunds or discount inquiries.
• Maintain museum cleanliness during operating hours.

Skills

Customer facing

Team leadership

Organizational skills

English proficiency

Job description

Museum of Illusions London is seeking a Duty Manager to supervise daily operations and lead a team of 7–10 staff during shifts. You will help maximize guest satisfaction and ensure exhibits run smoothly on site in London.

You will schedule staff, train new hires, manage guest inquiries and conflicts, and uphold museum rules. Weekend availability is essential as the venue operates daily, with varied hours 9am–11pm throughout the year.