Shift Supervisor: Museum Experience Leader

MOI London LLC; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Museum of Illusions London is seeking a Duty Manager to supervise daily museum operations and a team of 7–10 staff. You will ensure smooth running of exhibits, guest satisfaction, and effective handling of inquiries and issues on the floor.

The role requires weekend availability and a proactive approach to leadership, training, and operations, with a focus on safety, cleanliness, and exceptional visitor experience.

Qualifications

• Proven work experience as Receptionist, Front Office/Customer Experience representative.
• Proven work experience as a team lead for at least 5 employees.
• Merchandise, inventory, and sales knowledge preferred.
• Resourceful and proactive when issues arise.
• Excellent organizational and administrative skills; able to work under pressure and manage time.

Responsibilities

• Supervise daily activities and 7–10 museum staff during shifts.
• Assign daily staffing placements to meet operational needs.
• Ensure daily operations goals are met and exhibits run smoothly.
• Train and onboard new hires.
• Monitor staff and guest satisfaction on the museum floor.
• Provide guidance and feedback to employees as needed.
• Ensure adherence to museum rules and procedures by staff and guests.
• Mediate and resolve conflicts between employees when needed.
• Provide first-contact customer service for visitors (refunds, inquiries).
• Maintain cleanliness during operating hours.

Skills

Reception experience

Team leadership

Merchandise knowledge

Inventory knowledge

Sales knowledge

Organizational skills

English proficiency

Job description

Museum of Illusions London is seeking a Duty Manager to supervise daily museum operations and a team of 7–10 staff. You will ensure smooth running of exhibits, guest satisfaction, and effective handling of inquiries and issues on the floor.

The role requires weekend availability and a proactive approach to leadership, training, and operations, with a focus on safety, cleanliness, and exceptional visitor experience.