Duty Manager

Leonardo Hotels; England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Leonardo Hotels in the United Kingdom is seeking a Duty Manager to direct strategic initiatives and oversee daily hotel operations. You will engage the team to deliver outstanding hospitality, acting as an ambassador for the hotel and the Leonardo Hotels estate.

The role emphasizes staff development, guest experience and collaboration across departments to maintain brand standards. As a Duty Manager you will supervise day-to-day activities, handle guest situations with poise, and work with HR to

Qualifications

• Experience in hospitality operations
• Strong people management skills
• Proven ability to coach and develop staff

Responsibilities

• Greet guests and motivate the team to deliver great hospitality
• Collaborate across departments to ensure smooth operations
• Support interviews and recruitment as part of the team
• Coach and train new starters to build confidence in their roles
• Resolve conflicts or guest issues with effective problem-solving

Skills

Guest service

Team leadership

Recruitment

Training

Conflict resolution

Job description

The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality! As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it's a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
  Preferably have experience working in a branded hotel or restaurant?
  We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!