Duty Manager

TN United Kingdom; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Duty Manager to lead a dynamic team in a fast-paced environment. This role focuses on delivering exceptional customer service while fostering a welcoming atmosphere. With opportunities for growth through training and development, you will play a key role in operational excellence and team motivation. Join a diverse and inclusive culture where your contributions are valued, and enjoy substantial discounts and wellbeing support as part of your employment. If you're ready to take the next step in your career, this position could be the perfect fit for you.

Benefits

75% discount on meals during shifts

Up to 50% employee discount

20% discount for friends and family

Opportunities for growth through training

Health and wellbeing support

Diverse and inclusive culture

Engaging activities like Barista Competitions

Qualifications

• Passionate about food and travel, with a focus on customer satisfaction.
• Experience in a fast-paced environment, leading teams effectively.

Responsibilities

• Create a welcoming environment that exceeds customer expectations.
• Guide and support colleagues, ensuring a safe working environment.
• Oversee operational procedures and implement improvements.

Skills

Customer Service Excellence

Leadership Skills

Operational Efficiency

Job description

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Duty Manager at Millies Cookies - Dundee

Pay Rate: £13.30 per hour.

Shift Pattern: Full time, 8am - 9pm latest on weekdays; weekends may include shifts between 8am-6pm.

Applicants must be 18 or over due to responsibilities within the Duty Manager role, including tasks that involve handling and serving alcohol.

About Us

If you're passionate about food and travel, you've come to the right place. We are the global food travel experts, offering a variety of options for travelers and passersby. We collaborate with over 500 brands, including our own brands like Upper Crust, Millie’s Cookies, Café Local, and Beer House, as well as franchises like M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

Join Our Team as a Duty Manager

Lead by example in a fast-paced environment, driving excellence in customer service. We're looking for a motivated leader who is passionate about fostering success. If you thrive in a challenging yet rewarding environment, this role could be your next career step!

Why Join SSP as a Duty Manager?

• 75% discount on your meal while on shift.
• Up to 50% employee discount, including 20% off on alcoholic beverages across SSP brands and franchises in the UK.
• 20% discount for friends and family via our App, applicable across various units (T&C apply).
• Opportunities for growth through training, apprenticeships, and development programs like the Duty Manager Development Programme and Chef Academy.
• Support through the Help@Hand App, offering shopping discounts, GP appointments, helpline, and wellbeing support.
• Health and wellbeing support, including Retail Trust, flexible working, and family-friendly leave policies.
• A diverse and inclusive culture with networks such as LGBTQ+, Women’s Network, Neurodiversity, and Disability groups.
• Engaging activities like Barista Competitions and Millie’s Cookies Ice Off Challenge.

As a Duty Manager, You Will:

• Create a welcoming environment that exceeds customer expectations and continuously improves service.
• Guide and support colleagues, ensuring a safe working and dining environment, and act as the point of contact for daily queries.
• Oversee opening and closing procedures, ensuring operational excellence and proper documentation.
• Focus on operational efficiency, monitor unit performance, and implement improvements.
• Recognize and celebrate team achievements, promote inclusivity, and motivate staff.
• Build strong relationships, communicate effectively, and make thoughtful decisions to ensure team success and excellent customer service.

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!

SSP is proud to be an equal-opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.