Duty Manager

Leonardo Hotel Management (UK) Limited; Oxford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Special room-rate discounts

Recognition scheme

Talent referral scheme

Wellbeing calendar

Ongoing training & progression

Job summary

Leonardo Hotels in the United Kingdom is seeking a proactive Duty Manager to direct daily hotel operations, lead a dynamic team and ensure exceptional guest experiences across the property. You’ll supervise day-to-day activities, collaborate with other departments, and help maintain service standards that reflect the Leonardo brand.

The role involves coaching new starters, supporting the senior operations team, and managing guest concerns with confidence.

Qualifications

• Previous hospitality or hotel operations experience.
• Strong people and problem-solving skills.
• Willing to work early/late shifts and weekends.

Responsibilities

• Greet guests and motivate the team to deliver great hospitality.
• Work across departments with strong operational knowledge.
• Assist with interviews and recruitment as part of the team effort.
• Coach and train new starters to build confidence in their roles.
• Handle guest issues with confidence and resolve conflicts smoothly.
• Collaborate with HR to plan engaging team activities.
• Experience in a branded hotel or restaurant is preferred.

Skills

Guest service

Team leadership

Conflict resolution

Recruitment support

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!

As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it’s a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

This role will involve both early and late shifts, and weekends.

Some of the perks our Duty Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Duty Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.