Duty Manager

ABM UK; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading integrated facility services provider is seeking a Duty Manager at Edinburgh Airport. This role involves managing cleaning operations, ensuring high standards of service, and leading a dedicated team. Applicants must have a proven background in cleaning operations, strong communication skills, and the ability to work flexible hours. The position includes a competitive hourly rate and various employee benefits.

Benefits

24/7 GP access

Mental health support

Cycle to work scheme

Financial and legal support

Qualifications

• Must be able to work weekends and late nights if required.
• Experience within cleaning operations is essential.
• Must be physically fit and able to manage daily operations.

Responsibilities

• Lead the Supervisory and Cleaning team to ensure a positive environment.
• Ensure high standards are achieved in service delivery.
• Conduct daily audits of cleaning standards.

Skills

Knowledge of cleaning methods

Excellent written and verbal communication skills

Attention to detail

Job description

REPORTING TO: Deputy Manager
LOCATION: Edinburgh Airport
CONTRACT: Permanent
HOURS: 42 per week
SHIFT PATTERN: 3 on 3 off
PAY RATE: £15.98 per hour

If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at [e-mail].

Role Overview And Purpose

The Duty Manager role is a key management role to assist with managing the cleaning operation across the campus at Edinburgh Airport ensuring a world class cleaning service. Overseeing the daily running of EDI from a cleaning perspective to ensure a welcoming, clean, and safe environment whilst working closely with all teams.

Main Duties

The job holder will support the Management to ensure a high-quality service is delivered and maintained at all times focused on innovation, service excellence, enhanced cleaning, and team morale.

Key Responsibilities/Accountabilities:

• Lead the Supervisory and Cleaning team to ensure there is a positive, motivational, supportive working environment.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off all duties and tasks complete.
• Manage the day-to-day cleaning schedules supporting the operational team to ensure delivery.
• A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive stakeholder interactions ensuring regular training topics are delivered to the teams.
• Assist with the recruitment process.
• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• Conduct daily audits of standards and provide feedback to the teams daily.
• To manage and supervise the delivery of colleague's rosters ensuring operational demands are met and advance planning.
• Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues.
• Support in the delivery and meeting of all KPI's/SLA's ensuring the team are aware of performance and action plans implemented and managed.
• Deliver excellent leadership, communication and motivation to the site-based team including communicating daily so that sound communication channels exist in order that team goals can be achieved.

General Responsibilities

Be continuously on the look-out for new world-class services and systems that would enhance our cleaning operation and in turn the passenger experience offering at Edinburgh Airport.

Lead the cleaning and presentation standards throughout the estate ensuring daily delivery and forward planning.

Ensure that Standards of Excellence are consistent in all our cleaning and presentation standards.

Requirements - Personal Characteristics

Able to work weekends/late nights if required, shift cover to ensure full management of our operation.

Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners.

Considered a ‘go to' person for the internal cleaning team on site providing daily direction and support.

Credible across service areas, creates positive working environments, manages conflict.

Demonstrates high personal standards, able to identify positive behaviours in others.

Essential requirements:

• To successfully pass extensive screening and vetting (photo ID and 5-year UK work history required)
• Knowledge of cleaning methods
• This is an active role that requires you to be physically fit
• Excellent written and verbal communication skills in English
• Proven record of experience within cleaning operations
• Great attention to detail

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

About Us

ABM is one of the world's largest providers of integrated facility services.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.