Duty Manager

Stagecoach Group plc; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transportation company in Chester is seeking a Duty Manager to oversee and develop frontline teams, ensuring high standards of service, safety, and operational efficiency. The ideal candidate will have management experience, excellent communication skills, and a focus on customer satisfaction. You will work in a supportive environment that values innovation and collaboration, with benefits including a pension scheme and generous holidays.

Benefits

Defined Contribution pension scheme

33 days holiday plus bank holidays

Stagecoach bus travel pass for you and a companion

Access to retail and leisure discounts

Qualifications

• Management or supervisory experience in the bus/transport industry preferred.
• Excellent computer skills are necessary.
• Knowledge of Road Traffic Act and Employment legislation required.
• Ability to lead and inspire operational best practices essential.
• Self-motivated with a positive approach to change.

Responsibilities

• Lead and develop frontline teams, ensuring an inclusive work environment.
• Oversee driver performance with development plans.
• Collaboration with training functions for team skill enhancement.
• Manage absence, grievances, and disciplinary procedures.
• Foster relationships between drivers and managers for seamless experience.
• Ensure daily depot operations are efficient and reliable.
• Liaise with external stakeholders for positive representation.
• Promote high safety standards to protect staff and customers.

Skills

Management or supervisory experience

Computer skills

Knowledge of Road Traffic Act

Leadership abilities

Planning and prioritizing skills

Customer focus

Job description

Salary to be discussed at Interview

We’re looking for a committed Duty Manager to manage the performance, well‑being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards.

Your role will be pivotal in ensuring the profitable and efficient day‑to‑day operation of Depot services.

What you’ll be doing:

• Leading & Developing Teams– Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training– Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership– Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management– Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.

What you’ll bring:

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self‑motivated with a positive approach to change
• Excellent customer focus

Why join us?

You’ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

We offer a great benefits package including:

• Defined Contribution pension scheme
• 33 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Ready to help us raise the bar?

Apply today and be part of something brilliant.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.

Location:

Stagecoach Chester Depot The Old Station, Saighton Lane, Waverton Chester CH3 7PA