Duty Manager

Prezzo; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular Italian restaurant chain in Cheltenham is seeking a Duty Manager to lead shifts and support a vibrant hospitality team. This role requires a strong candidate who can manage service effectively, step into leadership during busy times, and maintain excellent communication. The ideal applicant has prior hospitality experience and a passion for food. Competitive pay inclusive of tips and various perks are offered, making it a great opportunity for growth within the industry.

Benefits

Free meals on shift

50% staff discount

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Qualifications

• Experience in a hospitality team role (e.g. server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Basic understanding of compliance, cashing up, and health & safety.

Responsibilities

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM / Assistant Manager is not present.
• Support smooth handover between shifts and maintain communication with managers.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.

Skills

Hospitality experience

Leadership skills

Communication skills

Teamwork

Flexibility

Passion for food and hospitality

Job description

Duty Manager – Prezzo Italian

“Put Your Heart into It”

£12.61 per hour (£13.11 per hour when Manager on Shift) – plus tronc / tips, commission, & perks!

Are you ready to step up in hospitality and take on extra responsibility while still being part of the restaurant floor team? At Prezzo Italian, we’re looking for a Duty Manager to bridge the gap between our Waiting Staff and Management team.

This is more than a job – it’s your chance to develop leadership skills, learn the business, and lead shifts with confidence while delivering unforgettable guest experiences.

What You’ll Do

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM / Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.

What We’re Looking For

Experience in a hospitality team role (e.g. server, bartender, supervisor).

Confidence to lead a team during busy service.

Strong communication and people skills.

Basic understanding of compliance, cashing up, and health & safety.

Flexible, reliable, and eager to grow into leadership.

Passion for food and hospitality.

Why Join Prezzo Italian?

Structured training and clear career pathways to Assistant Manager and beyond.

Competitive pay, tronc / tips, commission and recognition for your achievements.

Flexible shifts and a supportive workplace culture.

Perks that matter : free meals on shift, 50% staff discount (25% friends & family), birthday day off, wellbeing support, and exclusive hospitality rewards.

Be part of a team-first business where teamwork makes the magic.

Ready to join a team that thrives on pride, pace, and purpose – and discover a place where your heart makes the magic? Apply now and discover where you truly belong.