Duty Manager

The New World Trading Company; Cardiff; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

50% discount for you and up to 5 guest

Free meals on shift

Birthday day off

Education subsidies

Wagestream financial wellbeing support

Hospitality Action support

Comprehensive training

Job summary

The Botanist Cardiff, part of The New World Trading Company, is recruiting a Duty Manager to lead shifts and drive memorable guest experiences in a fast-paced hospitality setting.

You will manage and support your team, maintain high standards, and contribute to a positive culture across all service periods, ensuring smooth operations and guest satisfaction daily.

Qualifications

• Supervisory or management experience within hospitality is desirable.
• Experience leading shifts across a venue.
• Strong guest-service mindset and ability to motivate a team.

Responsibilities

• Leading shifts across the venue
• Supporting and motivating team members throughout service
• Delivering exceptional guest experiences
• Supporting service recovery where required
• Maintaining operational and compliance standards
• Driving a positive and engaging team culture
• Helping ensure the smooth running of the business

Skills

Leadership

Hospitality experience

Job description

The Botanist Cardiff are hiring a Duty Manager

We're looking for Duty Managers who bring energy, leadership and a genuine passion for hospitality to every shift.

Great hospitality is about creating memorable moments, supporting great people and delivering experiences that keep guests coming back. At The Botanist Cardiff, you'll play a key role in bringing that to life.

You'll lead from the front, support your team and help create the atmosphere that makes every visit memorable.

What You'll Be Doing

• Leading shifts across the venue
• Supporting and motivating team members throughout service
• Delivering exceptional guest experiences
• Supporting service recovery where required
• Maintaining operational and compliance standards
• Driving a positive and engaging team culture
• Helping ensure the smooth running of the business

What We're Looking For

We're looking for someone who enjoys leading people, thrives in a fast-paced environment and is passionate about hospitality.

Previous supervisory or management experience within hospitality is desirable.

Why Join The Botanist Cardiff?

At The New World Trading Company, great hospitality starts with great people. We create places full of energy, personality and genuine connection - and that only happens when our teams feel supported, valued and able to thrive.

You'll be part of a business that invests in its people, celebrates individuality and gives you the tools, training and support to bring brilliant hospitality to life every day. You'll receive:

• 50% discount for you and up to 5 guests across our venues
• Free meals on shift
• Your birthday and the day after guaranteed off
• Education subsidies to support personal development
• Wagestream financial wellbeing support and earned wage access
• Confidential support through Hospitality Action
• Comprehensive training and ongoing support