Duty Manager

The New World Trading Company; Bath; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% discount across venues and up to 5

Free meals on shift

Your birthday and the day after off

Education subsidies

Wagestream financial wellbeing support

Hospitality Action confidential care

Comprehensive training and ongoing 지원

Job summary

The Botanist Bath, part of The New World Trading Company, is seeking a Duty Manager to lead shifts, support a high-performing team and deliver memorable guest experiences in a fast-paced hospitality setting.

You will be responsible for guiding service, maintaining standards and fostering a positive culture, while ensuring smooth operations and guest satisfaction on every shift.

Qualifications

• We're looking for someone who enjoys leading people, thrives in a fast-paced environment and is passionate about hospitality.

Responsibilities

• Leading shifts across the venue
• Supporting and motivating team members throughout service
• Delivering exceptional guest experiences
• Supporting service recovery where required
• Maintaining operational and compliance standards
• Driving a positive and engaging team culture
• Helping ensure the smooth running of the business

Job description

The Botanist Bath are hiring a Duty Manager

We're looking for Duty Managers who bring energy, leadership and a genuine passion for hospitality to every shift.

Great hospitality is about creating memorable moments, supporting great people and delivering experiences that keep guests coming back. At The Botanist Bath, you'll play a key role in bringing that to life.

You'll lead from the front, support your team and help create the atmosphere that makes every visit memorable.

What You'll Be Doing

• Leading shifts across the venue
• Supporting and motivating team members throughout service
• Delivering exceptional guest experiences
• Supporting service recovery where required
• Maintaining operational and compliance standards
• Driving a positive and engaging team culture
• Helping ensure the smooth running of the business

What We're Looking For

We're looking for someone who enjoys leading people, thrives in a fast-paced environment and is passionate about hospitality.

Previous supervisory or management experience within hospitality is desirable.

Why Join The Botanist Bath?

At The New World Trading Company, great hospitality starts with great people. We create places full of energy, personality and genuine connection - and that only happens when our teams feel supported, valued and able to thrive.

You'll be part of a business that invests in its people, celebrates individuality and gives you the tools, training and support to bring brilliant hospitality to life every day. You'll receive:

• 50% discount for you and up to 5 guests across our venues
• Free meals on shift
• Your birthday and the day after guaranteed off
• Education subsidies to support personal development
• Wagestream financial wellbeing support and earned wage access
• Confidential support through Hospitality Action
• Comprehensive training and ongoing support