Operations Manager

The New World Trading Company; Old Warren; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Private healthcare

Dining discount

Free meals on shift

Birthday off

Education subsidies

TiPJAR TRONC benefits

Staff discounts

Job summary

The Botanist, part of The New World Trading Company, is seeking an Operations Manager (Multi-Site Hospitality) to lead General Managers across London and regional sites such as Watford, Marlow, Reading and Bournemouth. You will drive guest experiences, uphold brand standards, and deliver strong commercial results.

You will recruit, coach and develop talent, manage P&L, and foster a high-performance culture.

Qualifications

• Must have multi-site hospitality leadership experience across multiple sites.

Responsibilities

• Lead and inspire General Managers to deliver exceptional guest experiences.
• Uphold brand standards across all sites with a focus on consistency and continuous improvement.
• Own financial performance, drive revenue growth and manage P&L.
• Recruit, coach and develop talent for today and the future.

Skills

Multi-site experience

Job description

Operations Manager (Multi-Site Hospitality) – London and South | The Botanist // New World Trading Company

Salary from £65,000 + Bonus

This role has accountability for 6-7 locations with key sites across London and regional UK locations (including Watford, Marlow, Reading, Bournemouth)

Candidates must have 2 years+ multi-site experience in a similar environment clearly evidenced within their application.

Who We Are - The Botanist

The Botanist was founded in 2012 with one simple mission: to celebrate the vibrant world of botany through food, drink, and unforgettable experiences.

Our spaces are alive with the spirit of nature, where energy is high, connections are real, and creativity flows through everything we do. From menus that celebrate fresh, seasonal produce to our inventive, botanically inspired cocktails curated by our resident botanist, we’re proud of our warm, unpretentious approach to hospitality.

Add in live music every weekend, unforgettable moments, and a culture that values honesty, hard work, fairness and fun in equal measure, and you’ll find a place where people can truly thrive.

We believe individuality matters, great teams create great experiences, and careers should grow as creatively as our menus. If you’re excited by energy, teamwork and doing things a little differently, you’ll feel right at home here.

The Botanist. Just a little bit more than you expected.

What will you do?

You’ll lead and inspire General Managers to deliver outstanding guest experiences while driving strong commercial results. You’ll set clear expectations, roll up your sleeves when needed, and lead from the front - creating a high-performance culture that’s hardworking, positive, and genuinely enjoyable to be part of.

You’ll uphold brand standards across all sites, ensuring consistency, quality, and continuous improvement. Through regular business reviews, open and honest conversations, and clear communication, you’ll keep teams aligned on performance, priorities, and wellbeing - treating people fairly and with respect while maintaining high standards.

You’ll own financial performance, driving revenue growth, sales execution, and profit optimisation while confidently managing P&L results. You’ll motivate your General Managers to stretch beyond targets and take pride in running great businesses.

Developing people will be central to your leadership. You’ll recruit, coach, and grow talent for today and the future, handling performance and people matters promptly, fairly, and with integrity - while keeping energy high and celebrating wins along the way.

Why join us?

• Salary from £65,000 before bonuses
• AXA private healthcare for you and your immediate family.
• 50% discount for you and up to 5 guests when dining at any of our restaurants.
• Free meals on shift – choose from some of our most loved classics.
• Your birthday (and the day after) are guaranteed days off.
• Education subsidies to support your personal growth goals.
• Access to the TRONC pot via TiPJAR.
• Stream – Giving you financial flexibility and retail discounts.
• Hospitality Action support for wellbeing, finance and counselling.

We celebrate individuality and believe our people thrive when they can be themselves. If our brand matches yours, apply below. You’ll love it here!