Duty Manager

Serco; Bolton; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking a Duty Manager to oversee the daily operations of a community leisure facility. This role involves ensuring high standards of service and safety while fostering positive relationships with guests and partners. The ideal candidate will be passionate about leisure and customer service, with experience in team leadership. You'll enjoy a supportive work environment that values your contributions and offers excellent development opportunities. Join a team dedicated to promoting healthier lifestyles in the community and enjoy perks like free gym membership and training opportunities.

Benefits

Free gym membership

Discounted classes and facilities

Free safeguarding training

6% employer matched pension contribution

Qualifications

• Experience in leading a team and providing excellent customer service.
• Passionate about leisure and working with the community.

Responsibilities

• Manage day-to-day operations of the facility with a focus on safety.
• Supervise operational team to ensure positive customer experiences.

Skills

Team Leadership

Customer Service

Communication

Education

National Pool Lifeguard certificate (NPLQ)

First Aid at Work certificate

Job description

Working Hours: 37 per week, 3-week rota including earlies, lates, and 1 in 3 weekends

Salary: £31,000 per annum including shift pay + excellent benefits

Here at Bolton Community Leisure Trust, our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer-focused team - and right now we are looking to recruit a Duty Manager to join the centre.

As the Duty Manager, the purpose of your role will be to manage the day-to-day running of the facility including Aquatics, ensuring all activities are delivered to a high standard with safety as a priority. You will support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours.

You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to ensure our customers receive a positive memorable experience.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive a free gym membership to the facilities.

About you

The successful candidate will be a passionate and enthusiastic individual who prides themselves on providing the best service possible for those who visit the centre and goes the extra mile for customers when required.

To be considered for this role, we are looking for candidates who have prior experience and confidence in leading a team by example and working face-to-face with customers, preferably in the leisure industry. It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators’ certificate (where appropriate), and first aid at work certificate; however, these are not essential as full training will be provided.

If you feel you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today!

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if they have any additional queries, requirements, or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.