Duty Manager - Starbucks, Liverpool Airport

SSP Worldwide; Liverpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Duty Manager at a bustling airport location. This role offers a unique opportunity to lead a team in providing exceptional customer service while managing daily operations. You'll be responsible for creating a welcoming atmosphere, guiding your colleagues, and ensuring operational excellence. With a commitment to diversity and inclusion, this dynamic workplace values your contributions and provides ample opportunities for growth and development. If you have a passion for hospitality and a desire to make a difference, this is the perfect opportunity for you.

Benefits

Free Meal and Parking

Employee Discounts

Friends and Family App Discount

Continuous Growth Opportunities

Health and Wellbeing Support

Pension Plans

Life Assurance

Share Incentives Scheme

Cycle to Work Scheme

Qualifications

• At least 6 months experience in a supervisory role in hospitality or retail.
• Ability to maintain a clean and welcoming atmosphere.

Responsibilities

• Oversee unit operations, ensuring excellence and compliance with guidelines.
• Support colleagues and maintain a safe working environment.

Skills

Customer Service

Team Leadership

Operational Efficiency

Hospitality Experience

Communication Skills

Education

High School Diploma

Job description

Duty Manager at Starbucks, Liverpool Airport

Pay Rate: £12.63 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.13 per hour.

Shift Pattern: Part Time (minimum of 24 hours pw), scheduled between 2 am and 11 pm including weekends.

Please note, only candidates who can travel to the airport for the early start will be considered for this role.

• Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
• Please note, previous experience in a similar role is required, preferably within Coffee and Bakery.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone.

At Starbucks, you’ll be a part of a global community that values passion, connection, and a love for great coffee. Join us at Starbucks, where your role is more than a job – it's an opportunity to be a barista, artist, and ambassador of our coffee culture.

WHY JOIN SSP AS A DUTY MANAGER?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Free Meal and Parking while on shifts.
• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
• Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
• Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
• Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
• Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

AS A DUTY MANAGER YOU’LL:

• Have at least 6 months experience working as a supervisor in hospitality or retail role.
• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
• Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.