Duty Engineer - Workshop

British Airways; Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

British Airways is seeking a Duty Engineer to oversee aircraft production activities at Heathrow. Based in the Base Maintenance environment, you will allocate work, monitor progress and coordinate with Planning and Production to meet targets and timelines.

You will lead a team, apply technical feedback, and maintain aircraft compliance while driving continuous improvement and high performance within the operation.

Qualifications

• Stakeholder management experience.
• Strong data interpretation and analysis skills.
• Experience leading or implementing process improvements.
• Ability to deliver to customer and business requirements.
• Excellent influencing and communication abilities.
• Strong interpersonal and collaborative skills.

Responsibilities

• Deliver operations to defined production targets while adhering to the maintenance plan and aircraft compliance.
• Lead maintenance colleagues, set clear expectations, and manage day-to-day operations.
• Allocate tasks as required by the maintenance plan.
• Provide first point of contact support for operational colleagues and escalate as needed to specialists and planning.
• Support incident and accident management procedures.
• Champion high standards, monitor trends, and coordinate continuous improvement.

Skills

Stakeholder management

Data analysis

Process improvement

Customer requirements

Influencing & communication

Interpersonal & collaboration

Job description

A Career Without Limits

British Airways has been flying for over 100 years and our success has been driven by our team’s passion and drive for excellence. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story.

Great journeys require first-class aircraft. That’s why our world class engineering function is so important to the British Airways customer experience. In our team, you get to work in unrivalled facilities on one of the most diverse fleets around. Get ready to push your engineering skills to ensure our customers fly in the safest, most reliable aircraft in the skies.

In return for keeping our fleet at the forefront of the sector, you’ll receive great rewards and lots of scope to develop your engineering skills and progress your career.

The Role

The Duty Engineer is responsible for preparing, coordinating and monitoring aircraft production at a shift level. The successful candidate will be based in the area production office or within the Base Maintenance Support Group and they will work with other Duty Engineers to allocate work to the shift team, monitor progress, and plan ahead for the following team coming on duty.

This is an excellent opportunity to join the Engineering Base Maintenance team at Heathrow and support the exceptional delivery of aircraft to our customers.

What You’ll Do

• Deliver the operation to defined production targets ensuring adherence to the maintenance plan and aircraft compliance.
• Provide effective leadership of maintenance colleagues, setting and managing clear expectations to deliver the operation on the day.
• Allocate tasks as required by the maintenance plan.
• Provide support as first point of contact for operational colleagues and give technical feedback and escalation as appropriate to Satellite, Technical specialists, and Planning.
• Support incident and accident management company procedures.
• Champion high quality standards, monitor trends, and coordinate continuous improvement order to define and implement permanent solutions.
• To ensure communication of aircraft in work status, and coordinate requirements between Planning and Production departments.
• Capture and analyse data, ensuring performance targets are achieved against operational measures.
• Engage with and manage internal and external key stakeholders and customer relationships
• Support the development of a high-performance team and culture, in line with the company Hallmarks.

What You’ll Bring To British Airways

• Stakeholder Management
• Analysis and interpretation of data
• Leading or implementing process improvement.
• Delivering to customer and business requirements
• Influencing and communicating
• Strong interpersonal and collaborative skills