Pub Support Administrator

Punch Pubs & Co; Burton upon Trent; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life insurance

25 days + bank holidays

Health & wellbeing via Perkbox

Employee assistance program via Perkox

Job summary

Punch Pubs & Co is seeking a Pub Support Administrator to join our team. You’ll provide multi-skilled admin support, handle orders, invoicing and field queries, and help drive our Epic pub launches.

You’ll onboard new acquisitions, assist in providing excellent guest experiences and support the wider Business Support function. You’ll work closely with Publicans and Management Partners, ensuring strong communications and timely delivery of tasks.

Qualifications

• Customer focused with ability to listen and respond to customers
• Able to build effective relationships in a fast-paced environment
• Organised and flexible to changing priorities
• Strong written and verbal communication skills
• Commercial awareness and knowledge of pub/retail sectors
• Proactive in training, development and progression
• Experience in fast-paced administration is desirable
• Experience in Pub/Restaurant/Retail/Sales/Leisure/Hospitality is desirable
• Proficient with Office tools and internal systems
• English and Maths GCSE at grade 4/C or above

Responsibilities

• Provide multi-skilled admin support (POs, orders, couriers, invoices)
• Support launch of Epic pubs with regular meetings and stakeholder communication
• Onboard new acquisitions and deliver high-quality customer service
• Meet departmental objectives and deliver ad-hoc tasks
• Support wider Business Support team as needed
• Develop knowledge of pubs, Publicans and Management Partners
• Identify customer needs and deliver best solutions
• Communicate Punch messaging confidently
• Provide administrative help to drive profit growth
• Add personality and contribute to team goals
• Build strong working relationships
• Pursue personal development and ownership of learning
• Collaborate with others to reach solutions
• Take on additional activities and projects when required

Skills

Customer focus

Team player

Planning & organisation

Problem solving

Communication

Commercial awareness

Proactive development

Excel/Word/PowerPoint/Outlook

Education

English & Maths GCSE

Tools

Excel

Word

PowerPoint

Outlook

Job description

At Punch Pubs we’re aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

The job description sets out what we need from you to be successful in your role and what you can expect in return.

Come as you are — and thrive

At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.

We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.

If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.

We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.

As a Pub Support Administrator my core purpose is to:

Working together to create epic community pubs & provide great hospitality experiences Maximising business opportunities through supporting our Publicans and Management Partners Delivering the everyday, brilliantly, simply providing great admin & support via phone/email/e-queries as well as face to face Regionally or Concept aligned, providing admin support for Operations and other business areas where required.

Accountabilities

• Providing multi-skilled admin support i.e. raising purchase orders, ordering equipment, placing drinks orders, repairs, arranging couriers, approving invoices, dealing with queries, logging field staff holidays, administration of Appian based tasks
• Supporting the launch of Epic pubs including hosting regular meetings and communicating effectively with internal and external key stakeholders.
• Onboarding new acquisitions
• Giving brilliant service and meeting customer expectations, whilst keeping to departmental objectives
• Delivering any ad-hoc tasks as required and provide cover to the wider Business Support team
• Develop a deep understanding of our pubs, Publicans, Management Partners and our People
• Identify customer needs and deliver the best solution in line with business ways of working
• Proudly and confidently communicate all things Punch
• Provide high quality, administrative assistance to support in driving profit growth
• Add your personality into your role!
• Contribute to our wider business goals by doing your role to the best of your ability - delivering great service, whilst achieving key individual and team measurables
• Actively build and maintain strong working relationships
• Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas
• Liaise effectively with others and utilise information and knowledge in order to reach solutions
• Meet our business challenges by working on other activities and projects if required

Person Specification – Technical Competencies/Professional expertise

• Customer focused – Ability to listen and respond to customers providing a quality service
• Effective working relationships - Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge
• Planning, organising and flexibility – Organised & able to work in a fast paced and changeable environment
• Problem solving and decision Making abilities with a keen eye for detail
• Communicating and influencing - Ability to communicate with personality on the telephone and in writing
• Commercial awareness and industry knowledge
• Striving for excellence - Proactive approach to individual training, development and progression
• Experience within a fast-paced administration environment is desirable
• Experience of working within Pub/Restaurant/Retail/Sales/Leisure/Tourism/Hospitality/Service industry desirable
• Use of Excel, Word, PowerPoint, Outlook, Web, Apps and inhouse computer systems
• English and Maths GCSE (or equivalent) - Grade 4/C or above (in both)

What You’ll Get In Return

• Competitive salary
• Performance related annual bonus
• Company pension
• Life insurance
• 25 holiday days + bank holidays
• Option to buy and sell holidays, plus long service days
• Retail and leisure discount schemes
• Health and wellbeing suite via Perkbox
• Employee assistance programme via Perkbox
• Free pay day drinks
• Progression and development opportunities
• Pub discount scheme